Freight Operations Executive

Aramex; Cleator Moor; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Life Assurance

Pension (employer %)

Employee Assistance Programme (EAP)

Flu Jab and Eye Care Voucher

Occupational Health Services

25 days annual leave + 8 bank holidays

Special Shipping Rates for Aramex

Job summary

Aramex in the United Kingdom seeks an detail‑oriented Roadfreight Administrator to oversee end-to-end shipments, update statuses, scan freight, and compile daily reports. You will liaise with hauliers, exporters, and customers to ensure timely, cost-efficient movements through the depot.

The role emphasizes data accuracy, strong MS Office use, and clear communications. Prior experience in freight forwarding and knowledge of regulations are valued for delivering reliable service within a busy

Qualifications

• 1-2 years relevant working experience in Freight Forwarding.
• Experience in operations and broad knowledge of regulations.
• Cargowise experience preferred.
• Excellent MS Office skills: Word, Excel and PowerPoint.
• Good commands in professional emails writing.

Responsibilities

• Update collection and delivery status in a timely manner.
• Scanning of freight into and out of the depot.
• Log and report daily outturn reports and resolve discrepancies.
• Contact hauliers for quotations and compare suppliers for best value.
• Excel reporting to accounts for shipments with special rates or charges.
• Monitor transport queries and liaise between providers, customers and depots.
• Ensure internal TMS is accurate and updated promptly.
• Create run sheets detailing collections and deliveries.
• Data entry with attention to detail and strong customer service.
• Create bookings on internal system and process EDIs from customers.
• Monitor PODs and chase outstanding documents from subcontractors.

Skills

MS Office

Logistics coordination

Professional email writing

Tools

Cargowise

Job description

Responsible for end-to-end control of shipments coming into and out of Roadfreight department. Highly focused, operational and administrative role so attention to details is essential.

Job Description

Job description:

Purpose of the Job

Responsible for end-to-end control of shipments coming into and out of Roadfreight department. Highly focused, operational and administrative role so attention to details is essential.

Job Description

• Update collection and delivery status in a timely manner.
• Scanning of freight into and out of the depot.
• Log and report daily outturn reports, cross-reference any discrepancies and providing new delivery notes with amended details where applicable.
• Contact hauliers to provide quotations for special collections and deliveries, comparing suppliers to find the most cost-effective solution.
• Excel reporting to accounts team all shipments with special transport rate agreements or additional customer charges.
• Monitor and resolve transport queries by liaising between transport provider, customer and other depots.
• Ensure internal TMS is accurate and updated in a timely manner.
• Responsible for creating and issuing run sheets detailing collections and deliveries for each supplier.
• Data entry with attention to detail.
• Customer service – dealing with queries from customers, subcontractors and drivers. Assisting them via face to face, phone and email whilst ensuring satisfactory and timely resolution.
• Creating bookings on our internal system.
• Completing KPI customer reports.
• Provide spot quotes for customers when requested.
• Responsible for updating web bookings made on internal system.
• Responsible for processing EDIs received from customers.
• Monitor and scan all PODs onto internal systems, chasing any that may be outstanding from subcontractors.
• All related administrative activities in Roadfreight department.
• Working with transport and warehouse teams to ensure smooth and efficient movement of shipments through the depot.

Job Requirements - Experience and Education

• 1-2 years relevant working experience in the Freight Forwarding industry
• Experience in operations and broad knowledge of regulations
• Cargowise experience preferred
• Excellent MS office skills: Word, Excel and Power Point
• Good commands in professional emails writing

Leadership Behaviors

Building Outstanding Teams Setting a clear direction Simplification Collaborate & break silos Execution & Accountability Growth mindset Innovation Inclusion External focus Skills Financial Acumen Adaptability Communication Skills Teamwork Time Management

We offer:

• Life Assurance (available after 6 months of service) – 4x salary (Met Life)
• Pension (Standard Life - 3% employer, 5% employee)
• Employee Assistance Programme (EAP) (Telus Health)
• Free Flu Jab and Eye Care Voucher
• Occupational Health Services
• 25 days annual leave, plus 8 bank holidays
• Special Shipping Rates for Aramex Employees