Freight Operations Coordinator

WR Logistics; Eling; Hybrid; GBP 20,000 - 34,000; Full time

Benefits offered by this job

Salary up to 34k

Profit share

Bonus incentives

Benefits package

Hybrid: 1 day home

Flexible hours

Employee-owned

Career development

Job summary

WR Logistics is seeking a Multimodal Freight Coordinator in Totton, Southampton. The role focuses on coordinating day-to-day import and export shipments with a strong emphasis on customer service and operational efficiency.

You will liaise with clients, suppliers and overseas offices, monitor shipments, and manage invoices within KPIs. The position offers a hybrid work model (1 day from home per week) and a competitive package including bonuses and profit share.

Qualifications

• Experience in freight forwarding operations.
• Understanding of import/export procedures.
• Strong communication and organisational skills.
• Customer-focused and proactive approach.
• Ability to manage workloads and build relationships.

Responsibilities

• Managing multimodal freight shipments end-to-end.
• Liaising with clients, suppliers and overseas offices.
• Monitoring shipment progress and resolving queries.
• Processing client invoices and supplier costs within KPIs.
• Identifying process improvements.

Skills

Communication

Organisation

Customer focus

Relationship building

Job description

Multimodal Freight Coordinator

Location: Totton, Southampton

Salary: Up to £34,000 + Bonus + Annual Profit Share

Working Hours: Monday to Friday, flexible start and finish times

Hybrid Working: 1 day from home per week

A Different Kind of Freight Forwarding Opportunity

Are you an experienced freight forwarding professional looking for a role that offers more than just a salary?

We're recruiting a Multimodal Freight Coordinator to join an established team within one of the world's largest employee-owned logistics organisations.

This is an opportunity to join a people-focused business where employees share in its success, with an enhanced benefits package and excellent long-term career prospects.

What's on Offer?

• Salary up to £34,000
• Annual profit share scheme - last year's distribution was equivalent to approximately 7% of salary
• Bonus incentives offering additional earning potential
• Enhanced employee benefits package
• 1 day working from home per week
• Flexible start and finish times
• Employee-owned business where you share in the company's success
• Supportive working environment and career development opportunities

The Role

You'll coordinate day-to-day import and export shipments, ensuring excellent customer service and smooth operational processes.

Responsibilities include:

• Managing multimodal freight shipments from start to finish
• Liaising with clients, suppliers and overseas offices
• Monitoring shipment progress and resolving operational queries
• Processing client invoices and supplier costs within agreed KPIs
• Maintaining high service standards and identifying process improvements

About You

• Previous freight forwarding operations experience
• Understanding of import and export procedures
• Strong communication and organisational skills
• Customer-focused, proactive and solutions-driven approach
• Ability to manage workloads and build strong working relationships