Freight & Logistics Coordinator - Customer Focused Growth

Lucy Walker Recruitment Limited; West Yorkshire; Presencial; GBP 32.000 - 42.000; Jornada completa

Descripción de la vacante

Lucy Walker Recruitment Limited is assisting a well-established business in recruiting a Freight & Logistics Coordinator / Key Account Coordinator to join the busy commercial team. The role focuses on delivering excellent service from enquiry to delivery, with potential for training in sea freight forwarding/import-export.

You will work with customers, suppliers, agents and internal teams to keep operations moving smoothly.

Formación

• Experience in freight forwarding, import/export, logistics or a similar commercial environment preferred.
• Strong customer service focus with the ability to build and maintain relationships.
• Proactive, organised and able to manage multiple priorities to deadlines.

Responsabilidades

• Managing customer queries via telephone and email
• Monitoring and managing a shared inbox
• Processing customer bookings and inputting information into internal systems
• Liaising with customers, suppliers, subcontractors and overseas agents
• Preparing, checking and sending customer documentation
• Producing bills of lading and providing bill of lading instructions
• Understanding customer requirements and ensuring delivery accurately meets expectations
• Identifying opportunities to improve the customer experience and overall service
• Managing own workload and prioritising tasks to deadlines

Conocimientos

Customer service

Communication

Organisation

Attention to detail

Proactive mindset

Negotiation

Herramientas

Microsoft Excel

CRM systems

Descripción del empleo

Lucy Walker Recruitment Limited is assisting a well-established business in recruiting a Freight & Logistics Coordinator / Key Account Coordinator to join the busy commercial team. The role focuses on delivering excellent service from enquiry to delivery, with potential for training in sea freight forwarding/import-export.

You will work with customers, suppliers, agents and internal teams to keep operations moving smoothly.