Freight Forwarder

DSV Road GmbH; Greater London; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a dynamic global transport and logistics company that values your potential. As a Freight Forwarder, you will play a crucial role in ensuring safe and efficient transport of products worldwide. This role requires excellent customer service skills and the ability to manage operational workflows effectively. You will be part of a diverse team that fosters inclusivity and collaboration, with opportunities for career advancement both locally and internationally. If you are driven and passionate about logistics, this is the perfect opportunity to forward your career and make a significant impact in the industry.

Qualifications

• 2-3 years experience in domestic or international freight operations.
• Strong organization and time management skills are essential.

Responsibilities

• Manage customer relationships and ensure timely transport of goods.
• Complete export documentation and ensure legislative compliance.

Skills

Organization skills

Time management

Microsoft Office

Problem solving

Customer service

Industry experience (2-3 years)

Job description

If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.

MAIN PURPOSE OF THE ROLE

The role of a Freight Forwarder is to fully meet customers’ expectations for safe and efficient transport of their products to various worldwide destinations from the UK in accordance with company policy and procedures as well as statutory requirements.

Take direct ownership of customer relationships and ensure all business is implemented successfully and communication to the client is of the highest level.

Delivering an excellent standard of customer service is extremely important to this role.

KEY REQUIREMENTS

1. Use of Company In-House systems to complete Export documentation and operational processes.
2. Organise operational workflow to meet customer timeframes.
3. Communicate effectively with the customer to obtain relevant information and ensure their needs are met.
4. Ensure legislative compliance in all areas.
5. Maintain Customer profiles/SOP’s.
6. Resolve customer issues and escalate where support is needed.
7. Liaise with sub-contractors to arrange carriage of goods to various worldwide destinations.
8. Raise payable invoices to customers and overseas agents in accordance with agreed rates and tariffs, whilst monitoring financial Profit & Loss levels on own shipments.
9. Complete all administration functions in accordance with company policy and procedures.
10. Work as part of a team to support customers and DSV achieve its objectives.

SKILLS AND COMPETENCIES

1. Good organization skills and effective time management & working practices.
2. IT Literate in Microsoft Office.
3. Problem solving.
4. Applicant would ideally have 2-3 years recent relevant industry experience with previous involvement in domestic or international road or seafreight operations.

ABOUT DSV CAREERS

Do you want to be part of something 75,000 times bigger than you? That’s how many colleagues you’ll have on a journey towards connecting the world and making your mark.

We believe that people are able to achieve their potential if they take ownership of their own career. That’s why we’ll give you every opportunity to do just that.

People are at the core of who we are - the drive, talent and devotion they bring to the table every day are what make DSV the exciting place it is. It’s a dynamic and fast-moving environment with rapid decisions at every level – where ambition meets teamwork in an effort to face challenges, succeed, move forward and make a difference. We care about your opportunity to influence the path of your career, whether you want to advance locally or look for adventures abroad. With a massive global reach and offices in more than 80 countries, the opportunities are plenty.

If you have the right drive, the right talent and enjoy responsibility, we’ll give you the support you need to explore the reach of your potential.

We are freight forwarders, salespeople, accountants, forklift drivers, IT engineers, specialists and countless others – and we all made the choice to forward our careers.

Join us and forward your career at DSV.

DSV – Global Transport and Logistics

DSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services – as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the support you need to explore your potential and forward your career.

DSV – Global Transport and Logistics

DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You’ll join a talented team of approximately 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and is committed to trading on nature’s terms.

We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we’ll support you and your need to achieve your potential and forward your career.