FREELANCE: Senior Process Improvement Analyst

Digital Data Foundation; Greater London; Hybrid; GBP 111,000 - 166,000; Part time

Job summary

Digital Data Foundation is sourcing a Senior Process Improvement Analyst on a freelance basis to shape legal service delivery within an international law firm as part of a Business Transformation Programme. The role is 6 months+ with a daily rate, hybrid working in London.

You will lead process mapping, stakeholder workshops, VOC interviews, KPI baselining, governance around process ownership, and drive automation and continuous improvement across the service delivery centre and related pitches.

Qualifications

• Degree with 4+ years progressive experience in process improvement.
• Experience facilitating workshops with senior staff and establishing credibility quickly.
• Experience in large international commercial environment; law or professional services is highly desirable.

Responsibilities

• Drive process and quality elements of a large business transformation programme.
• Define scope of processes with stakeholders and map current vs future state processes.
• Facilitate workshops for requirements gathering and training; conduct VOC interviews/surveys.
• Analyse data to baseline performance and determine KPIs.
• Design and implement governance around process ownership.
• Work with stakeholders to automate elements of processes and improve service delivery.
• Maintain effective stakeholder communications through meetings, reporting and documentation.
• Champion change agenda internally and externally; support pitches and improvements.

Skills

Process improvement

Business transformation

Workshop facilitation

Data analysis

KPIs

Governance

Stakeholder communications

Change management

Automation

Documentation

Education

Bachelor's degree or equivalent

Job description

FREELANCE: Senior Process Improvement Analyst

About the job FREELANCE: Senior Process Improvement Analyst

Senior Process Improvement Analyst

6 months+ Freelance Contract (or FTC) - Daily Rate

Hybrid Working - London, UK

James Carrera ofDigital Data Foundationis sourcing a Senior Process Improvement Analyst to shape legal service delivery within an international law firm as part of a Business Transformation Programme.

Responsibilities

Drive Process & Quality elements of a large business transformation programme at the Firm, including:

• helping stakeholders to define the scope of their processes
• facilitating workshops to process map current and future state processes to support software requirements gathering and/or training
• conducting voice of the customer interviews and surveys
• analysing data to baseline performance and determine appropriate KPIs
• design and implement governance around process ownership
• Work with stakeholders automating elements of processes
• Effective stakeholder comms. through meetings, reporting and documentation
• Champion the change agenda internally and externally
• Support broader project; optimisation of legal service processes, continuous improvement of processes delivered by service delivery centre and contributing to pitches.

Experience

Educated to degree level with 4 years progressive experience;

• Process improvement projects and/or business transformation within a large international commercial setting
• Demonstrated facilitating workshops often attended by senior people in the organisation and establishing credibility quickly
• Managing business improvement projects through to completion
• Experience in working within Law or similar professional environment is HIGHLY desirable