Fraud Team Manager

CEL Solicitors; Liverpool; On-site; GBP 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dynamic Team Manager to lead its Fraud department. This role involves fostering a cohesive team environment, ensuring compliance with processes, and leveraging data analytics for decision-making. The ideal candidate will have a proven track record in team management, exceptional communication skills, and the ability to motivate and develop team members. With a commitment to exceeding client expectations, this role offers a unique opportunity to contribute to a vibrant legal team while enjoying a range of benefits, including private health care and generous annual leave. If you're ready to make a significant impact in a supportive environment, this position is perfect for you.

Benefits

Private Health Care

Enhanced Sickness & Maternity/Paternity Leave

Death in Service from day one

Bike to Work scheme

Company Bar & Paid Parties

Birthday Day Off

25 Days Annual Leave + Bank Holidays

Christmas Closure

Early Finish Fridays

Work from Home options

Qualifications

• 3+ years in a legal team leader/manager role, preferably in high-volume.
• Strong leadership and organizational skills to manage multiple priorities.

Responsibilities

• Manage daily team activities, including planning and organizing workload.
• Audit team files and provide training to maximize productivity.

Skills

Team Management

Data Analysis

Communication Skills

Leadership

Organizational Skills

Education

Experience in Legal Team Management

Tools

Proclaim

Job description

We are seeking an experienced and highly motivated Team Manager or Team Leader to join our Fraud department.

As a Team Manager, you will play a critical role in ensuring your team thrives by creating a cohesive and efficient work environment to maximize their potential. You will work closely with department managers and colleagues in FR, Finance, and Compliance. The ideal candidate should have a strong background in team management, with exceptional analytical and communication skills. You should display excellent interpersonal skills to build quality relationships with the team and clients, be goal-driven, and manage daily team activities effectively.

Key Responsibilities:

1. Management

• Be the first point of contact for your team and handle queries.
• Manage daily team activities, including planning, organizing workload, hitting targets and SLAs, and managing absences.
• Audit and review team files, complaint letters, and Financial Ombudsman forms.
• Analyze MI reports to provide feedback and assess team performance.
• Provide training and support to maximize productivity.
• Set targets, deadlines, and SLAs for the team.
• Review team files for quality and assurance purposes.

1. Finance

• Oversee billing, payments, and debt reports.
• Handle unallocated payments and post.

1. Compliance

• Ensure team compliance with file closure processes.
• Adhere to workflow procedures.
• Handle complaints investigations within the team.

1. Data Analytics

• Have strong experience in data analysis.
• Review management reports to inform decision-making.
• Assess files for progression and prospects.
• Deliver team training.

Other duties as determined by management.

Knowledge, Skills & Experience:

• At least 3 years' experience in a legal team leader/managerial role, preferably in a high-volume department.
• Confidence in supervising a team.
• Experience in delivering training.
• Effective written and verbal communication skills.
• Proven ability to set and manage targets and SLAs.
• Strong leadership skills with experience in planning, performance management, coaching, and development.
• Experience in developing team members and using management information effectively.
• Resilient and adaptable to change.
• Proactive decision-making skills.
• Exceptional organizational skills to manage multiple priorities.
• Understanding of department functions and contribution to firm success.
• Excellent IT skills; experience with Proclaim is desirable.

Additional Information:

To all Recruitment Agencies: Resumes from agencies are strictly prohibited. Please do not submit or forward resumes. The company will not be responsible for fees related to unsolicited resumes.

Applicants are encouraged to apply directly through the advertised platform. Refrain from contacting the company or employees via email, LinkedIn, or other channels for inquiries. Attempts to do so will not be responded to.

Our Values & Benefits:

We value gratitude and offer:

• Private Health Care
• Enhanced Sickness & Maternity/Paternity Leave
• Death in Service from day one
• Bike to Work scheme
• Company Bar & Paid Parties
• Birthday Day Off
• 25 Days Annual Leave + Bank Holidays
• Christmas Closure
• Early Finish Fridays
• Work from Home options

Role Details:

Pay Rate: £30,000 – £40,000 per annum

Company Overview:

CEL Solicitors specializes in no win, no fee civil litigation. We are passionate about the law and committed to exceeding client expectations.