Fraud Policy & Operations Lead (UK)

UK Finance Limited; Greater London; Hybrid; GBP 65,000 - 90,000; Full time

Job summary

UK Finance Limited is seeking a policy and programme lead to manage and deliver fraud policy and operational workstreams, focusing initially on APP fraud prevention and reimbursement. The role involves leading industry working groups, preparing evidence for regulatory positions and representing UK Finance with regulators and partners.

You will translate strategic priorities into high-quality outputs and drive cross-industry initiatives.

Responsibilities

• Manage and deliver agreed fraud policy and operational workstreams, translating strategic priorities into clear plans, high-quality outputs and timely outcomes.
• Lead member working groups and industry forums, setting purposeful agendas, drawing out evidence, navigating different perspectives, building consensus and ensuring decisions and actions progress.
• Prepare evidence and analysis to support the development of UK Finance positions on regulatory, legislative and operational developments, with an initial emphasis on APP fraud prevention and reimbursement.
• Produce high-quality first drafts of consultation responses, policy papers, senior briefings, presentations and member communications. Translate complex technical and operational issues into clear analysis, recommendations and proposed lines to take, ready for review and sign-off.
• Represent UK Finance and its members in external meetings with regulators, government, law enforcement, payment bodies, ombudsman services, consumer organisations and other partners, including covering meetings for senior colleagues when agreed and escalating significant issues promptly.
• Monitor emerging threats, payment journeys, prevention controls, technology and market practice, identifying issues, evidence gaps and opportunities for collective industry action.
• Coordinate cross-industry initiatives and practical activity within an agreed scope, maintaining clear plans, dependencies, risks, milestones and success measures and driving actions through to completion.
• Use member insight, operational evidence and data to identify inconsistencies, unintended consequences and emerging priorities, and develop options and recommendations for consideration.
• Work closely with senior colleagues and internal stakeholders to understand strategic priorities, contribute to sensitive judgements and support senior engagement, taking ownership of delivery while seeking guidance and approval at the appropriate points.
• Contribute flexibly across the wider Fraud and Economic Crime teams, supporting urgent or cross-cutting priorities when required.

Job description

UK Finance Limited is seeking a policy and programme lead to manage and deliver fraud policy and operational workstreams, focusing initially on APP fraud prevention and reimbursement. The role involves leading industry working groups, preparing evidence for regulatory positions and representing UK Finance with regulators and partners.

You will translate strategic priorities into high-quality outputs and drive cross-industry initiatives.