Fraud Policy & Operations Lead (UK)

UK Finance; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working policy

City of London office

Hybrid work

Job summary

UK Finance is seeking to manage and deliver fraud policy and operational workstreams, initially owning APP fraud prevention and reimbursement. The role translates strategic priorities into coordinated industry activity, with high-quality policy outputs and timely decisions.

The post involves leading industry groups, preparing evidence for regulatory developments, and representing UK Finance in meetings with regulators, government and payment bodies.

Qualifications

• Extensive experience in fraud, payments, financial services policy, regulation or operations.
• Ability to manage complex workstreams and meet deadlines.
• Credibility to engage senior stakeholders externally and represent the organisation.
• Excellent written and verbal communication to translate complex issues.
• Strong stakeholder management and facilitation skills across organisations.
• Analytical, evidence-led approach connecting regulatory requirements with practice and data.
• Collaborative leadership with coaching ability and cross-functional collaboration.
• Knowledge of APP fraud, reimbursement, scam prevention or payment scheme policy.
• Experience engaging with regulators, government, law enforcement or ombudsman services.

Responsibilities

• Manage and deliver fraud policy and operational workstreams with clear plans and timely outcomes.
• Lead member working groups and industry forums, building consensus and progress.
• Prepare evidence and analysis for UK Finance positions on regulatory developments, focusing on APP fraud prevention and reimbursement.
• Draft consultation responses, policy papers, senior briefings and communications.
• Represent UK Finance in external meetings with regulators, government and other partners.
• Monitor threats, payment journeys and market practice for opportunities for collective industry action.
• Coordinate cross-industry initiatives, maintaining plans, dependencies, risks and milestones.
• Identify issues and evidence gaps using member insight to develop practical options and recommendations.
• Collaborate with senior colleagues to understand strategic priorities and deliver with appropriate approvals.

Skills

Fraud policy

Stakeholder management

Regulatory knowledge

Analytical thinking

Communication skills

Education

Degree or equivalent experience

Job description

UK Finance is seeking to manage and deliver fraud policy and operational workstreams, initially owning APP fraud prevention and reimbursement. The role translates strategic priorities into coordinated industry activity, with high-quality policy outputs and timely decisions.

The post involves leading industry groups, preparing evidence for regulatory developments, and representing UK Finance in meetings with regulators, government and payment bodies.