Manager, Fraud Policy & Operations

UK Finance; Greater London; Hybrid; GBP 65,000 - 95,000; Full time

Benefits offered by this job

Flexible working policy

City of London office

Hybrid work

Job summary

UK Finance is seeking to manage and deliver fraud policy and operational workstreams, initially owning APP fraud prevention and reimbursement. The role translates strategic priorities into coordinated industry activity, with high-quality policy outputs and timely decisions.

The post involves leading industry groups, preparing evidence for regulatory developments, and representing UK Finance in meetings with regulators, government and payment bodies.

Qualifications

• Extensive experience in fraud, payments, financial services policy, regulation or operations.
• Ability to manage complex workstreams and meet deadlines.
• Credibility to engage senior stakeholders externally and represent the organisation.
• Excellent written and verbal communication to translate complex issues.
• Strong stakeholder management and facilitation skills across organisations.
• Analytical, evidence-led approach connecting regulatory requirements with practice and data.
• Collaborative leadership with coaching ability and cross-functional collaboration.
• Knowledge of APP fraud, reimbursement, scam prevention or payment scheme policy.
• Experience engaging with regulators, government, law enforcement or ombudsman services.

Responsibilities

• Manage and deliver fraud policy and operational workstreams with clear plans and timely outcomes.
• Lead member working groups and industry forums, building consensus and progress.
• Prepare evidence and analysis for UK Finance positions on regulatory developments, focusing on APP fraud prevention and reimbursement.
• Draft consultation responses, policy papers, senior briefings and communications.
• Represent UK Finance in external meetings with regulators, government and other partners.
• Monitor threats, payment journeys and market practice for opportunities for collective industry action.
• Coordinate cross-industry initiatives, maintaining plans, dependencies, risks and milestones.
• Identify issues and evidence gaps using member insight to develop practical options and recommendations.
• Collaborate with senior colleagues to understand strategic priorities and deliver with appropriate approvals.

Skills

Fraud policy

Stakeholder management

Regulatory knowledge

Analytical thinking

Communication skills

Education

Degree or equivalent experience

Job description

The purpose of this role is to manage and deliver policy and operational work that supports the UK banking and finance industry’s collective response to fraud. The role will initially take day-to-day ownership of agreed workstreams relating to authorised push payment (APP) fraud, including prevention and reimbursement, translating strategic priorities into coordinated industry activity, clear recommendations and high-quality policy outputs. While APP fraud will be the initial priority, the role will contribute across the wider fraud agenda as required, including authorised, unauthorised and cross-cutting fraud priorities, in response to changes in the threat landscape and the team’s strategic priorities.

Key Responsibilities

• Manage and deliver agreed fraud policy and operational workstreams, translating strategic priorities into clear plans, high-quality outputs and timely outcomes.
• Lead member working groups and industry forums, setting purposeful agendas, drawing out evidence, navigating different perspectives, building consensus and ensuring decisions and actions progress.
• Prepare evidence and analysis to support the development of UK Finance positions on regulatory, legislative and operational developments, with an initial emphasis on APP fraud prevention and reimbursement.
• Produce high-quality first drafts of consultation responses, policy papers, senior briefings, presentations and member communications. Translate complex technical and operational issues into clear analysis, recommendations and proposed lines to take, ready for review and sign-off.
• Represent UK Finance and its members in external meetings with regulators, government, law enforcement, payment bodies, ombudsman services, consumer organisations and other partners, including covering meetings for senior colleagues when agreed and escalating significant issues promptly.
• Monitor emerging threats, payment journeys, prevention controls, technology and market practice, identifying issues, evidence gaps and opportunities for collective industry action.
• Coordinate cross-industry initiatives and practical activity within an agreed scope, maintaining clear plans, dependencies, risks, milestones and success measures and driving actions through to completion.
• Use member insight, operational evidence and data to identify inconsistencies, unintended consequences and emerging priorities, and develop options and recommendations for consideration.
• Work closely with senior colleagues and internal stakeholders to understand strategic priorities, contribute to sensitive judgements and support senior engagement, taking ownership of delivery while seeking guidance and approval at the appropriate points.
• Contribute flexibly across the wider Fraud and Economic Crime teams, supporting urgent or cross-cutting priorities when required.

Skills, knowledge and experience

• Strong relevant experience in fraud, payments, financial services policy, regulation or operations, with a sound understanding of the UK fraud landscape.
• Proven ability to manage complex workstreams with substantial day-to-day ownership, exercise sound judgement, prioritise competing demands and deliver to demanding deadlines.
• Credibility and confidence to engage senior stakeholders and represent an organisation externally, recognising when issues require escalation or further senior input.
• Excellent written and verbal communication skills, including the ability to produce strong first drafts and turn technical, regulatory or operational detail into concise and persuasive material for different audiences.
• Strong stakeholder management, chairing and facilitation skills, including the ability to build consensus across organisations with different business models and interests.
• An analytical, evidence-led approach, with the ability to connect regulatory requirements, member experience, operational practice and data to develop practical options and recommendations.
• A solution-focused mindset and confidence operating in ambiguity, constructively challenging assumptions and escalating material risks when necessary.
• A collaborative leadership style, with the ability to coach junior colleagues, respond positively to strategic challenge and work effectively across organisational boundaries.
• Detailed knowledge of APP fraud, reimbursement, scam prevention or payment scheme policy and operations.
• Experience engaging with regulators, government, law enforcement, payment bodies or ombudsman services.
• A degree, professional qualification or equivalent relevant experience.

What success looks like

• Member working groups are well led, purposeful and focused on clear outcomes.
• First drafts, analysis and recommendations are accurate, timely and of a consistently high standard, providing a strong basis for senior review and sign-off.
• Workstreams have clear ownership and momentum, with actions followed through and risks or sensitive judgements escalated early.
• The role holder represents UK Finance credibly in agreed external meetings and provides clear readouts, recommendations and follow-up.
• The wider team benefits from constructive leadership, shared expertise and consistently high standards.

Other information

The UK Finances offices are based in the City of London. We have a flexible working policy in place but ask that employees are in the office at least two days a week as well as for key meetings.

Right to work

Applicants must legally have the right to reside and work in the UK.