Fraud Operations Leader

JDSports; Rochdale; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Colleague store discount

JD gyms discount

Salary sacrifice car scheme

Job summary

JD Sports in Rochdale is seeking a Fraud Operations Manager to lead the Group Fraud Operations function from the Kingsway Distribution Centre. Office-based, Mon-Fri 8:30am-5pm, responsible for preventing losses and delivering customer outcomes.

You will coach a team of Fraud Investigators and Claims Handlers, drive performance and continuous improvement, and report insights to senior stakeholders while ensuring regulatory compliance and robust fraud controls.

Qualifications

• Proven background in Fraud, Risk, E-commerce Fraud, or Loss Prevention.
• Experience leading and developing operational teams.
• Track record of delivering operational improvements and change initiatives.
• Strong analytical and problem-solving capability.
• Advanced Microsoft Excel skills.
• Experience with fraud detection systems.
• SQL knowledge (Oracle or equivalent) desirable.
• Proven ability to coach, train, and develop individuals and teams.
• Strong communication, stakeholder management, coaching, and influencing skills.

Responsibilities

• Lead the Group Fraud Operations function and drive prevention, detection, and investigation across channels.
• Own day-to-day fraud operations, monitor KPIs and service levels.
• Lead high-risk and complex fraud investigations and produce insights for senior stakeholders.
• Ensure compliance with policies, regulatory requirements, and audits.
• Adapt controls to mitigate emerging fraud threats.
• Oversee payroll inputs, holiday approvals, and peak trading coverage.
• Promote continuous improvement and collaborate with stakeholders and providers.

Skills

Fraud, Risk, E-commerce Fraud, Loss

Lead operational teams

Operational improvements

Analytical problem solving

Advanced Excel

Fraud detection systems

SQL knowledge

Coaching and development

Stakeholder management

Tools

Fraud detection systems

SQL (Oracle or equivalent)

Job description

JD Sports in Rochdale is seeking a Fraud Operations Manager to lead the Group Fraud Operations function from the Kingsway Distribution Centre. Office-based, Mon-Fri 8:30am-5pm, responsible for preventing losses and delivering customer outcomes.

You will coach a team of Fraud Investigators and Claims Handlers, drive performance and continuous improvement, and report insights to senior stakeholders while ensuring regulatory compliance and robust fraud controls.