Fraud Manager

Guardian; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading HR company is seeking a Fraud Manager to oversee fraud detection and prevention in digital banking. The role involves leading a team, implementing strategies, and collaborating with various departments to enhance fraud controls. Candidates should have significant experience in fraud management and a strong understanding of digital payment systems.

Benefits

Competitive salary and performance-based bonus

Opportunities for professional growth and development

Collaborative and mission-driven culture

Qualifications

• 3-5 years in management and leadership roles.
• 5-8 years in fraud, payment, or risk management.
• Experience with digital payment systems and fraud typologies.

Responsibilities

• Lead the fraud detection team and monitor suspicious activities.
• Develop fraud risk management strategies aligned with regulations.
• Utilize data analytics to detect and prevent fraud.

Skills

Leadership

Analytical skills

Problem-solving

Communication

Tools

Actimize

Feedzai

SAS

ThreatMetrix

Job description

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We are an HR Company, supporting our fast-growing partners in digital banking and financial services. With a strong focus on customer experience, innovation, and security, we are committed to maintaining the trust of our users through robust fraud prevention and detection frameworks.

Role Overview

As a Fraud Manager, you will lead a team responsible for identifying, investigating, and mitigating fraud risks across our digital banking products and services. You will play a key role in shaping fraud strategy, implementing proactive controls, and enhancing our fraud monitoring capabilities.

Key Responsibilities

• Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities.
• Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices.
• Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions.
• Collaborate with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys.
• Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation.
• Monitor KPIs and generate regular fraud performance reports for senior stakeholders.
• Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space.
• Support the training and development of junior fraud analysts and investigators.
• Liaise with law enforcement, regulators, and external fraud networks when necessary.

Required Qualifications & Experience

• 3–5 years of experience in a management and leadership role.
• 5-8 years of fraud, payment, and risk management, or a related field, ideally in a digital banking or fintech environment.
• Demonstrated leadership experience managing fraud teams or projects.
• Solid understanding of digital payment systems, online banking platforms, and relevant fraud typologies (e.g., account takeover, APP fraud, card fraud).
• Familiarity with fraud monitoring tools (e.g., Actimize, Feedzai, SAS, ThreatMetrix) and fraud case management systems.
• Strong analytical, decision-making, and problem-solving skills.
• Experience working with cross-functional teams in a fast-paced, tech-driven environment.
• Excellent communication skills, both written and verbal.

What We Offer

• Competitive salary and performance-based bonus
• Opportunities for professional growth and development
• Collaborative and mission-driven culture

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  General Business

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