Fraud Manager

Guardian Professional; London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

A leading HR company in digital banking seeks a Fraud Manager to lead a team in identifying and mitigating fraud risks. The role involves developing strategies, collaborating with cross-functional teams, and utilizing advanced tools to enhance fraud monitoring. Candidates should have 3-5 years of relevant experience and strong analytical skills.

Benefits

Competitive salary and performance-based bonus

Hybrid working model / Flexible hours

Opportunities for professional growth and development

Collaborative and mission-driven culture

Qualifications

• 3-5 years of experience in fraud management or related field.
• Experience in digital banking or fintech environment.
• Solid understanding of digital payment systems and fraud typologies.

Responsibilities

• Lead the fraud detection and prevention team.
• Develop and implement fraud risk management strategies.
• Utilize data analytics and machine learning models.

Skills

Leadership

Analytical Skills

Problem Solving

Communication

Tools

Actimize

Feedzai

SAS

ThreatMetrix

Job description

About the Company

We are an HR Company, supporting our fast-growing partners in digital banking and financial services. With a strong focus on customer experience, innovation, and security, we are committed to maintaining the trust of our users through robust fraud prevention and detection frameworks.

Role Overview

As a Fraud Manager, you will lead a team responsible for identifying, investigating, and mitigating fraud risks across our digital banking products and services. You will play a key role in shaping fraud strategy, implementing proactive controls, and enhancing our fraud monitoring capabilities.

Key Responsibilities

• Lead the fraud detection and prevention team, ensuring effective monitoring and investigation of suspicious activities.
• Develop and implement fraud risk management strategies and policies aligned with regulatory requirements and industry best practices.
• Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions.
• Collaborate with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys.
• Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation.
• Monitor KPIs and generate regular fraud performance reports for senior stakeholders.
• Maintain up-to-date knowledge of fraud trends, tools, and threats in the digital banking space.
• Support the training and development of junior fraud analysts and investigators.
• Liaise with law enforcement, regulators, and external fraud networks when necessary.

Required Qualifications & Experience

• 3–5 years of experience in fraud management, risk management, or a related field, ideally in a digital banking or fintech environment.
• Demonstrated leadership experience managing fraud teams or projects.
• Solid understanding of digital payment systems, online banking platforms, and relevant fraud typologies (e.g., account takeover, APP fraud, card fraud).
• Familiarity with fraud monitoring tools (e.g., Actimize, Feedzai, SAS, ThreatMetrix) and fraud case management systems.
• Strong analytical, decision-making, and problem-solving skills.
• Experience working with cross-functional teams in a fast-paced, tech-driven environment.
• Excellent communication skills, both written and verbal.

What We Offer

• Competitive salary and performance-based bonus
• Hybrid working model / Flexible hours
• Opportunities for professional growth and development
• Collaborative and mission-driven culture