Fraud & Economic Crime Investigator

Nationwide; Swindon; Ibrido; GBP 23.000 - 28.000; Tempo pieno

Vantaggi offerti da questo lavoro

Private medical insurance

Competitive pension

Performance-related bonus

Training and development

Salary sacrifice schemes

Life assurance

Wellhub – health and wellness options

Volunteering days

Descrizione del lavoro

Nationwide is seeking an Economic Crime Investigator in our Fraud Team in Swindon. You will handle alerts, engage customers by phone to understand suspected fraud, and apply profiling to investigate transactions. Full training is provided, no prior fraud experience required.

The role is full-time (35 hours/week) with 1-in-4 weekend shifts, 8am–8pm. We offer hybrid working and a start date of 11 January 2027, with training blocking annual leave during the first two months.

Competenze

• Clear verbal communication in telephony environments
• Curiosity and willingness to learn in financial crime context
• Ability to work with multiple fraud teams and external customers

Mansioni

• Investigate suspected fraudulent payments and assess risk
• Speak with customers by telephone to gather information and provide guidance
• Collaborate with Fraud teams to stop fraudulent activity and protect customers

Conoscenze

Telephony experience

Customer service

Investigation

Questioning

Profiling

Strumenti

Microsoft Outlook

Microsoft Teams

Office applications

Descrizione del lavoro

Nationwide is seeking an Economic Crime Investigator in our Fraud Team in Swindon. You will handle alerts, engage customers by phone to understand suspected fraud, and apply profiling to investigate transactions. Full training is provided, no prior fraud experience required.

The role is full-time (35 hours/week) with 1-in-4 weekend shifts, 8am–8pm. We offer hybrid working and a start date of 11 January 2027, with training blocking annual leave during the first two months.