Fraud Detection & Risk Ops — Hybrid & Remote

Zopa Bank; Greater London; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Hybrid work pattern

Work from abroad up to 120 days a year

Job summary

Zopa is seeking a Fraud Analyst to detect fraud across indicators and protect customers while keeping onboarding smooth. You will review daily alerts, handle claims, and gather evidence for investigations with a sharp eye for detail and experience with Cifas and Visa.

In this hybrid London role you’ll support seniors, coach colleagues, and help maintain high standards in a fast-paced environment. This position offers flexible working options.

Qualifications

• Proven experience in a similar role within a financial institution.
• Previous experience using Cifas and Visa.
• Knowledge of fraud and AML laws and regulations.
• Excellent attention to detail when examining documents.
• Able to prioritise cases and stay effective under pressure.

Responsibilities

• Detect fraud across indicators and application triggers to protect customers while keeping genuine onboarding smooth.
• Review daily fraud alerts and claims across Zopa products.
• Investigate requests to change personal information and update only after resolution.
• Investigate fraudulent transaction claims end to end and raise Visa chargebacks where applicable.
• Coach colleagues on fraud queries to improve referral quality and consistency.
• Submit reports to external bodies as needed and collaborate with financial institutions.

Skills

Fraud detection

AML knowledge

Document review

Attention to detail

Risk assessment

Team player

Tools

Cifas

Visa

Job description

Zopa is seeking a Fraud Analyst to detect fraud across indicators and protect customers while keeping onboarding smooth. You will review daily alerts, handle claims, and gather evidence for investigations with a sharp eye for detail and experience with Cifas and Visa.

In this hybrid London role you’ll support seniors, coach colleagues, and help maintain high standards in a fast-paced environment. This position offers flexible working options.