Fraud Operations & Investigations Specialist

Zopa Bank Limited; Manchester; Hybrid; GBP 48,000 - 60,000; Full time

Benefits offered by this job

Dog friendly office

Job summary

Zopa Bank Limited in Manchester seeks a Fraud Analyst to handle onboarding fraud reviews, payment reviews, and investigations end to end. You’ll work hybrid with in-office days and remote options, contributing to a secure customer journey.

Applicants should have proven fraud experience in banking, knowledge of AML laws, and strong attention to detail. You’ll collaborate across teams, report to leaders, and support colleagues in high-priority cases.

Qualifications

• Proven experience in fraud roles within financial institutions.
• Knowledge of fraud and AML laws and regulations.
• Excellent attention to detail when examining documents.
• Able to prioritise cases and stay effective under pressure.
• Adaptable in a fast-paced environment.
• Team player with integrity and respect for customers and colleagues.

Responsibilities

• Handle fraud escalations in the application journey, including document reviews and calls.
• Complete inbound and outbound payment reviews within service levels.
• Investigate requests to change personal information and resolve concerns.
• Investigate fraudulent transaction claims end to end and raise chargebacks where applicable.
• Spot first-party fraud and elevate with evidentiary rationale.
• Keep customers informed during investigations and manage expectations.
• Submit reports to Cifas and liaise with other institutions and law enforcement.
• Support seniors and team leaders on high-priority cases.
• Coach colleagues across Zopa on fraud queries to improve referrals.

Skills

Fraud prevention

AML compliance

Investigation

Onboarding reviews

Document review

Communication

Team player

Pressure handling

Tools

Cifas

Visa

Job description

Zopa Bank Limited in Manchester seeks a Fraud Analyst to handle onboarding fraud reviews, payment reviews, and investigations end to end. You’ll work hybrid with in-office days and remote options, contributing to a secure customer journey.

Applicants should have proven fraud experience in banking, knowledge of AML laws, and strong attention to detail. You’ll collaborate across teams, report to leaders, and support colleagues in high-priority cases.