Fraud Analytics Manager - Credit Cards

Virgin Money; United Kingdom; Remote; GBP 44,000 - 56,000; Full time

Job summary

An established industry player is seeking a Fraud Analytics Manager to lead an innovative team dedicated to safeguarding customers. This role involves managing fraud analytics, optimizing detection systems, and delivering insights to stakeholders. You will have the opportunity to shape the future of fraud prevention while working in a dynamic environment that values curiosity and challenges the status quo. Join a forward-thinking company that prioritizes employee well-being and offers generous benefits from day one, including flexible working options and comprehensive family leave. If you are passionate about analytics and fraud prevention, this role is perfect for you.

Benefits

38.5 days annual leave

5 paid well-being days

20 weeks paid family leave

Free private medical cover

Flexible benefits

Qualifications

• Significant experience in fraud analytics or related role.
• Practical experience using SAS/SQL for data-driven solutions.

Responsibilities

• Manage a fraud analytics team to prevent fraud while balancing operational impact.
• Optimize fraud detection and prevention systems and associated models.

Skills

Fraud Analytics

SAS

SQL

Data-driven Solutions

Fraud Risk Knowledge

Team Management

Tools

Falcon

CA Arcot

Biocatch

TS2

Job description

Search our opportunities to find your fit

Apply now Job no: 100230
Work type: Permanent Full Time
Location: Remote - work from anywhere within the UK
Categories: Risk

Business Unit: COO, Fraud
Salary Range: £44,800 - £56,000 per annum DOE + red-hot benefits
Location: UK Remote with occasional travel to hub – Glasgow, Gosforth, Leeds
Contract Type:

Be the voice we need. Live a life more Virgin.

Our Team

It’s an exciting time for us as we grow our Fraud Analytics team who have a critical role to play, keeping us and our customers safe. They are our first line of defence function and responsible for day-to-day fraud system analytics, ownership, management and control. We’re seeking an inspiring and engaging Fraud Analytics Manager who is insatiably curious and isn’t afraid to challenge the status quo.

What you’ll be doing

• Managing an innovative fraud analytics team that tunes plastic fraud defences to prevent fraud while balancing operational impact and genuine customer interventions.
• Optimisation and monitoring performance of fraud detection and prevention systems and associated models.
• Configuring fraud systems to manage fraud risk within appetite and budget.
• Overseeing delivery of accurate and relevant plastic fraud MI required by governance committees and stakeholders.
• Presenting updates in regular governance forums and committees.
• Supporting, delivering, and providing SME insights for business-wide and fraud-driven change.
• Identifying ongoing improvements to tools and systems and supporting and delivering change for the plastics fraud team.
• Support external engagement with third party suppliers, industry bodies and law enforcement as required.

We need you to have

• Significant experience in a fraud analytics or related role.
• Practical experience of using SAS / SQL or equivalent analytical tools to develop data-driven solutions.
• Knowledge and use of industry standard fraud systems and data sources (Falcon, CA Arcot, Biocatch, TS2).
• Track record of completing analytics and tuning fraud defence systems to manage fraud loss within budget and appetite.
• Knowledge of fraud risks, threats, and landscape.
• Proven ability to manage workload in a fast-paced environment with potentially multiple conflicting needs.

It's a bonus if you have but not essential

• Experience delivering change for fraud projects from identification of problem to delivery of solution.
• Experience managing a team of analysts.
• Hands-on experience with plastic fraud analytics.

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

Say hello to Virgin Money
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer-centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money
Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team at [e-mail].

Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we’ll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Advertised: 09 Apr 2025 GMT Daylight Time
Applications close: 23 Apr 2025 GMT Daylight Time