Fraud Analytics Manager - Credit Cards

Virgin Money UK PLC; Leeds, Newcastle upon Tyne, Glasgow; Hybrid; GBP 44,000 - 56,000; Full time

Job summary

An established industry player is on the lookout for a Fraud Analytics Manager to lead a dynamic team dedicated to safeguarding customer transactions. This pivotal role involves optimizing fraud detection systems, managing analytics, and ensuring robust defenses against fraud. With generous benefits and a commitment to flexible working, this role offers a unique opportunity to contribute to a forward-thinking organization that values innovation and customer safety. If you're passionate about data-driven solutions and eager to make a difference, this position is perfect for you.

Benefits

38.5 days annual leave

Extra paid well-being days

Paid family leave

Private medical cover

Flexible benefits

Qualifications

• Significant experience in a fraud analytics or related role.
• Practical experience of using SAS / SQL to develop data-driven solutions.

Responsibilities

• Manage fraud analytics team to prevent fraud while balancing operational impact.
• Optimize and monitor performance of fraud detection systems.

Skills

Fraud Analytics

SAS

SQL

Fraud Risk Management

Data Analysis

Education

Degree in Data Science or related field

Tools

Falcon

CA Arcot

Biocatch

TS2

Job description

Join to apply for the Fraud Analytics Manager - Credit Cards role at Virgin Money

2 weeks ago Be among the first 25 applicants

Join to apply for the Fraud Analytics Manager - Credit Cards role at Virgin Money

This range is provided by Virgin Money. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Business Unit: COO, Fraud

Salary Range: £44,800 - £56,000 per annum DOE + red-hot benefits

Location: UK Remote with occasional travel to hub – Glasgow, Gosforth, Leeds

Contract Type:

Be the voice we need. Live a life more Virgin.

Our Team

It’s an exciting time for us as we grow our Fraud Analytics team who have a critical role to play, keeping us and our customers safe. They are our first line of defence function and responsible for day-to-day fraud system analytics, ownership, management and control. We’re seeking an inspiring and engaging Fraud Analytics Manager who is insatiably curious and isn’t afraid to challenge the status quo.

What you’ll be doing

• Managing an innovative fraud analytics team that tune plastic fraud defences to prevent fraud, while balancing operational impact and genuine customer interventions
• Optimisation and monitoring performance of fraud detection and prevention systems and associated models
• Configuring fraud systems to manage fraud risk within appetite and budget
• Overseeing delivery of accurate and relevant plastic fraud MI required by governance committees and stakeholders
• Presenting updates in regular governance forums and committees
• Supporting, delivering, and providing SME insights for business wide and fraud driven change
• Identifying ongoing improvements to tools and systems and supporting and delivering change for the plastics fraud team
• Support external engagement with third party suppliers, industry bodies and law enforcement as required

We need you to have

• Significant experience in a fraud analytics or related role
• Practical experience of using SAS / SQL or equivalent analytical tools to develop data driven solutions
• Knowledge and use of industry standard fraud systems and data sources (Falcon, CA Arcot, Biocatch, TS2)
• Track record of completing analytics and tuning fraud defence systems to manage fraud loss within budget and appetite
• Knowledge of fraud risks, threats, and landscape
• Proven ability to manage workload in a fast-paced environment with potentially multiple conflicting needs

It's a bonus if you have but not essential

• Experience delivering change for fraud projects from identification of problem to delivery of solution
• Experience managing a team of analysts
• Hands-on experience with plastic fraud analytics

Red Hot Rewards

• Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more.
• Up to five extra paid well-being days per year.
• 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt.
• Free private medical cover, income protection and life assurance.
• Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness.

And there's no waiting around, you'll enjoy these benefits from day one.

Feeling insatiably curious about this role? If we’re lucky to receive a lot of interest, we may close the advert early and would hate you to miss out.

We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you.

We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. We're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer obsessed and work tirelessly to create positive experiences for our millions of customers and deliver on our purpose, ‘Making You Happier About Money.’ Our customer centric culture means that we're able to do banking differently and by innovating and working together we can make a real difference. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work.

Be yourself at Virgin Money

Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We’re committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard.

As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team [e-mail]

Now the legal bit

Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.

If you're successful in securing a role with us, there are some checks you need to complete before starting. These include credit and criminal record checks and three years' worth of satisfactory references. If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other and Analyst

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