Fraud Advisor

Red Recruitment; Tees Valley; Hybrid; GBP 15,000 - 21,000; Full time

Benefits offered by this job

Generous Holiday Allowance

Opportunities to grow your career

Potential to go remote after 3 months

Job summary

Red Recruitment is hiring a Fraud Advisor in Middlesbrough to deliver excellent customer service within financial services. You will be the first point of contact for customers, helping with queries while staying FCA-compliant.

Responsibilities include handling inbound calls, owning issues from start to finish, and collaborating with the Customer Services team to improve processes. Remote work could be possible after an initial period.

Qualifications

• Customer-first mindset and problem-solving skills.
• Excellent communication and attention to detail.
• Able to work independently and manage queries.
• Experience in financial services is desirable.

Responsibilities

• Handle inbound calls across a range of products.
• Own queries from start to finish with sound judgement.
• Spot opportunities to improve how they work.
• Collaborate with the wider Customer Services team.
• Provide information in line with FCA regulations.

Skills

Customer-first mindset

Creative problem-solving

Excellent communication

Attention to detail

Interpersonal skills

Independent work

Microsoft Office

Customer service experience

Experience in regulated environment

Tools

Microsoft Office

Job description

Fraud Advisor

Red Recruitment is hiring a Fraud Advisor for our client where you will be responsible for providing excellent customer services in the financial services industry.

You’ll be the first point of contact for customers, helping them with any queries they have and ensuring you remain compliant with FCA guidelines.

Benefits and Package for a Fraud Advisor:

• Salary: £12.85 per hour
• Hours: Mon-Sun Shifts Between 7am - 11pm
• Location: Middlesbrough
• Generous Holiday Allowance
• Opportunities to grow your career
• Potential to go remote after 3 months

Key Responsibilities of a Fraud Advisor:

• Handling inbound calls across a range of products
• Putting customers first and using sound judgement to find the best solutions
• Owning queries from start to finish
• Spotting opportunities to improve how they work
• Collaborating with the wider Customer Services team
• Providing information in line with FCA regulations

Key Skills and Experience of a Fraud Advisor:

• A customer-first mindset and creative problem-solving skills
• Excellent communication and attention to detail
• Strong interpersonal skills and the ability to work independently
• Familiarity with Office
• Previous experience in delivering exceptional customer service
• Previous experience in a financially regulated environment desirable