Franchise Operations Manager - New Stores & Compliance

Funlab; Aberdeen City; On-site; AUD 76,000 - 114,000; Full time

Benefits offered by this job

Private Healthcare

Life Insurance

Enhanced Pension Scheme

Employee Assistance Programme

Training & Development

Employee Recognition Scheme

Volunteer Days

Online Discounts

Job summary

MFG is seeking an experienced Area Manager to lead franchise operations across field sites and support the successful opening of new Greggs locations. You will drive training, compliance, and performance, working with Contract Managers, Brand Managers, and franchise partners.

The role requires at least 2 years' QSR management, Level 3 Food Hygiene, and the ability to travel across the UK. A proactive leader with strong stakeholder management will thrive in this fast-paced retail environment.

Qualifications

• Minimum 2 years' management experience within a Quick Service Restaurant (QSR) environment.
• Level 3 Food Hygiene qualification (minimum).
• Strong understanding of retail, foodservice, and forecourt operations.
• Excellent communication and stakeholder management skills.
• Strong planning, organisation, and time-management capabilities.

Responsibilities

• Lead and support the successful opening of new franchise locations across the UK.
• Deliver comprehensive pre-opening training programmes to store teams and management.
• Ensure all site teams fully understand and operate in line with franchisor standards and procedures.
• Support recruitment and onboarding activities for new store openings.
• Coordinate and manage franchise training plans, course attendance, and development programmes.
• Conduct regular site visits to assess operational performance, training effectiveness, and compliance with brand standards.
• Monitor adherence to franchisor regulations and implement corrective actions where required.
• Partner with Contract Managers and Brand Managers to address audit findings and restore compliance.
• Maintain and manage training matrices, providing monthly performance and compliance dashboards across your region.
• Support the delivery of franchisor audits and ensure action plans are completed effectively.
• Build strong relationships with key stakeholders across MFG, Greggs, and franchise partners.
• Work collaboratively with Contract Managers to ensure consistent operational standards.
• Attend and contribute to monthly meetings at Head Office, sharing insights, progress, and best practice.
• Provide cover and support for other Area Managers and Brand Managers when required by the business.

Skills

QSR management

Food Hygiene Level 3

Retail operations

Stakeholder management

Planning & organisation

Travel readiness

Communication skills

Education

Level 3 Food Hygiene

Job description

MFG is seeking an experienced Area Manager to lead franchise operations across field sites and support the successful opening of new Greggs locations. You will drive training, compliance, and performance, working with Contract Managers, Brand Managers, and franchise partners.

The role requires at least 2 years' QSR management, Level 3 Food Hygiene, and the ability to travel across the UK. A proactive leader with strong stakeholder management will thrive in this fast-paced retail environment.