Franchise Business Manager

JR United Kingdom; London; On-site; GBP 60,000 - 100,000; Full time

Job summary

A leading QSR brand seeks a Senior Franchise Business Manager to oversee 70+ stores in London and the South of England. The role emphasizes strategic leadership, relationship-building with franchise partners, and maintaining brand standards while driving commercial performance.

Qualifications

• Proven success in a multi-site franchise leadership role within QSR or fast-paced food retail.
• Experience managing multiple partners across a geographically dispersed region.
• Excellent communication skills, able to hold difficult conversations.

Responsibilities

• Act as the strategic and operational lead across a large regional franchise portfolio.
• Build strong, collaborative relationships with franchise partners.
• Own commercial and operational KPIs, including sales growth and customer satisfaction.

Skills

Commercial acumen

Emotional intelligence

Leadership

Influencing skills

Job description

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We’re partnering with a well-established, growth-focused QSR brand to find an experienced Senior Franchise Business Manager to oversee a high-performing portfolio of 70+ stores across London and the South of England.

This role requires more than operational rigour, it calls for emotional intelligence, strategic thinking, and the ability to influence and inspire at every level.

You’ll be the key relationship-holder for multiple franchise partners, acting as the bridge between brand standards and real-world delivery. You’ll support your partners in driving commercial performance, ensuring operational excellence, and fostering a consistent guest experience, all while developing trust-based relationships built on credibility, empathy, and accountability.

The Role:

• Act as the strategic and operational lead across a large regional franchise portfolio
• Build strong, collaborative relationships with franchise partners, coaching, challenging, and supporting as needed
• Own commercial and operational KPIs, including sales growth, labour control, food cost, and customer satisfaction
• Ensure brand standards are consistently upheld across all locations, from front-line execution to leadership behaviours
• Lead business reviews, drive performance plans, and influence decision-making at a regional and store level
• Act as a role model for emotionally intelligent leadership, coaching franchisees and their teams in people development, culture, and resilience
• Partner cross-functionally with marketing, ops, training, and product teams to align strategy and execution
• Monitor local market trends and competitor activity to ensure franchisees remain agile and competitive

The right person

• Proven success in a multi-site franchise leadership role within QSR , fast-paced food retail, branded restaurants or coffee.
• Experience managing multiple partners or stakeholders across a geographically dispersed region
• Strong commercial acumen, able to interpret and act on business data, but lead with people
• Excellent communication and influencing skills, able to hold difficult conversations while maintaining long-term trust
• A coaching mindset, someone who lifts others through guidance, not just oversight
• High emotional intelligence, self-aware, empathetic, and effective under pressure
• A genuine passion for the guest experience, brand integrity, and team culture