France Implementation Lead — Launch & Adoption Leader

Uber; Greater London; Hybrid; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Bonuses

Equity

Job summary

Uber is seeking an Implementation Lead for the French region to drive successful launches of Uber for Business accounts, guiding onboarding and adoption for top clients. You will support Sales and Account Management to drive revenue growth and ensure world-class customer service.

As a hybrid role, you will collaborate in-person on Tue–Thu at offices and may work remotely on other days. You will train customers, manage integrations, and coordinate with product and operations for seamless

Qualifications

• Min 3 years of experience in B2B client implementation, onboarding, project management, customer success, or a similar client-facing role.
• Experience owning client implementations end-to-end, from kick-off to post-launch adoption.
• Proven ability to manage multiple client implementations and timelines.
• Strong external/internal stakeholder management skills.
• Experience with integrations and supporting technical deployments (APIs, SFTP).
• Excellent written and verbal communication; able to train customers.
• Ability to operate independently in a fast-paced environment with minimal supervision.

Responsibilities

• Collaborate with customers and internal teams to understand needs and set mutual goals.
• Define a seamless launch strategy and supervise adoption for 2-4 months post-launch.
• Create timelines and project plans; manage stakeholders.
• Train customers with video or written collateral; host office hours.
• Assist with API, SFTP, or expense integration setups and Monthly Billing submissions.
• Work with product, marketing, and support to ensure smooth onboarding and optimal client experience.
• Manage senior-level internal stakeholders and keep projects moving.

Skills

B2B onboarding

Project management

Customer success

Client-facing

Stakeholder management

Data-driven

Training & enablement

APIs & integrations

Communication

Independent in fast-paced environments

Tools

Salesforce

SFTP

Job description

Uber is seeking an Implementation Lead for the French region to drive successful launches of Uber for Business accounts, guiding onboarding and adoption for top clients. You will support Sales and Account Management to drive revenue growth and ensure world-class customer service.

As a hybrid role, you will collaborate in-person on Tue–Thu at offices and may work remotely on other days. You will train customers, manage integrations, and coordinate with product and operations for seamless