France New Partner Experience Team Lead

Startups; Manchester; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Career growth opportunities

Diversity and inclusion initiatives

Job summary

Startups is seeking a New Partner Experience Team Lead for the French Market in Manchester. In this hybrid role, you'll oversee a team dedicated to onboarding new restaurants on Deliveroo, helping them thrive during their initial weeks on the platform.

The ideal candidate will be fluent in both English and French, have at least 2 years of management experience, and possess a passion for customer service. A vibrant workplace culture prioritizes diversity and employee welfare.

Qualifications

• Fluent or Native in English and French.
• Minimum 2 years of management experience.
• Experience in account management or customer service is desirable.

Responsibilities

• Responsible for the daily oversight of a team of New Partner Experience Agents.
• Coach the team to develop skills and oversee behaviour and attendance.
• Report on performance and drive improved performance.

Skills

Fluent or Native in English

Fluent or Native in French

2+ years management experience

Experience in account management

Ability to work to targets

Job description

Startups is seeking a New Partner Experience Team Lead for the French Market in Manchester. In this hybrid role, you'll oversee a team dedicated to onboarding new restaurants on Deliveroo, helping them thrive during their initial weeks on the platform.

The ideal candidate will be fluent in both English and French, have at least 2 years of management experience, and possess a passion for customer service. A vibrant workplace culture prioritizes diversity and employee welfare.