Framework Operations Leader (Utilities)

Ipsum; Lingfield; On-site; GBP 55,000 - 75,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays included

Group Personal Pension Plan

Career development & qualifications

24/7 virtual GP and Mental Health

Cycle to Work scheme

Discount club – supermarkets, phone,gy

Life assurance cover

Long service recognition

Enhanced Maternity Pay

Paid volunteering opportunities

Job summary

Ipsum Water England & Wales is seeking an Operations Manager to lead the safe, profitable and efficient delivery of operational work programmes in line with company objectives. You will oversee framework performance, manage customer relationships and drive business improvements, reporting to the Regional Director.

The role requires a commercially minded leader with utilities experience and a track record in delivering operational and financial performance.

Qualifications

• Degree in Utilities Management or equivalent qualification.
• Full UK Driving Licence.
• At least 5 years' experience in the Utilities industry.
• Experience leading change management and business improvement initiatives.
• Strong commercial awareness and financial management capability.
• Experience building relationships with clients, suppliers and internal stakeholders.
• Experience leading, developing and motivating teams.
• Strong planning, organisational and programme management skills.
• Proficient IT skills including Microsoft Office.

Responsibilities

• Lead HSQE performance and ensure compliance with company standards, audits and ISO accreditations.
• Develop and implement Framework Business Plans aligned to wider business objectives.
• Manage operational resources, supply chain partners and project delivery programmes.
• Drive continuous improvement, innovation and risk management across the framework.
• Lead, develop and motivate teams, promoting accountability and succession planning.
• Ensure effective planning, programming and performance management across all projects.
• Manage commercial plans, financial forecasting and cost control activities.
• Monitor KPIs and SLAs, implementing improvement actions where required.
• Build strong customer relationships and ensure high levels of client satisfaction.
• Demonstrate value, performance and service excellence to clients and stakeholders.

Skills

Utilities management

Leadership

Change management

Financial management

Relationship building

Team leadership

Planning & scheduling

MS Office

Education

Utilities Management degree

Tools

Microsoft Office

Job description

Ipsum Water England & Wales is seeking an Operations Manager to lead the safe, profitable and efficient delivery of operational work programmes in line with company objectives. You will oversee framework performance, manage customer relationships and drive business improvements, reporting to the Regional Director.

The role requires a commercially minded leader with utilities experience and a track record in delivering operational and financial performance.