Fragrance Concierge: Luxury Beauty Advisor

Metrocentre UK; Gateshead; Hybrid; GBP 21,000 - 27,000; Full time

Job summary

Harrods in London is seeking a passionate Beauty Consultant for the Fragrance Department. You will deliver a personalised customer experience, provide tailored fragrance recommendations, and drive sales while upholding Harrods' luxury standards.

The successful candidate will have experience in beauty, fragrance, luxury retail or similar customer-facing roles, excellent communication skills and a genuine passion for outstanding service. 0–2 years' experience preferred.

Qualifications

• Experience in customer-facing beauty or luxury retail environments.
• Strong communication and relationship-building skills.
• Proven ability to meet or exceed sales targets and deliver exceptional service.

Responsibilities

• Deliver an exceptional, personalised customer experience in line with Harrods' luxury standards.
• Build strong relationships and provide knowledgeable, tailored fragrance recommendations.
• Achieve and exceed individual and team sales targets.
• Drive sales through product knowledge, selling techniques and outstanding service.
• Maintain excellent knowledge of fragrances, brands and new launches.
• Create a welcoming and engaging environment for every customer.

Skills

Customer service

Beauty retail

Sales targets

Communication

Fragrance knowledge

Luxury retail

Job description

Harrods in London is seeking a passionate Beauty Consultant for the Fragrance Department. You will deliver a personalised customer experience, provide tailored fragrance recommendations, and drive sales while upholding Harrods' luxury standards.

The successful candidate will have experience in beauty, fragrance, luxury retail or similar customer-facing roles, excellent communication skills and a genuine passion for outstanding service. 0–2 years' experience preferred.