Founding Customer Success Leader — Equity & Growth

Sightline Climate; Greater London; On-site; GBP 60,000 - 76,000; Full time

Benefits offered by this job

Base salary range of $80,000 to $100,0

Performance-based variable 10 to 15%

Meaningful equity

Benefits package including healthcare,

PTO plus bank/federal holidays

Job summary

Currence, an AI-native market intelligence company, is hiring a Founding Customer Success Manager in London. You will own renewals, drive activation, and onboard customers, connecting them to analysts and research to ensure they get the value promised.

You’ll build the CS playbook, health scoring, and engagement cadence. This is a hands-on role that thrives in a fast-paced environment and requires a builder mentality and strong communication with sophisticated buyers.

Qualifications

• 2 to 4 years in customer success, account management, or a similar customer-facing role in a subscription, data, or research business
• A builder. You've made process where none existed, and you'd rather create the playbook than inherit one
• Hungry, and genuinely want to be in the accounts. This is a doing role first
• A strong communicator who builds trust quickly with sophisticated buyers across energy, infrastructure, and financial services
• Organized enough to run a consistent cadence across a large book without letting anything slip
• Curious about the market. You'll be talking with customers about power, grids, data centers, and fuels, and you want to learn it properly
• AI-native in how you work, and interested in using it to cover more ground
• Comfortable in a fast-paced environment where the process often doesn't exist yet, and self-directed enough not to need much hand-holding

Responsibilities

• Own renewals. Manage the end-to-end renewal process for your book of accounts, forecast accurately, and close on time
• Drive activation everywhere else. On accounts owned by an Account Manager, own the engagement the renewal rests on, and give them a clear picture of value delivered and where the risk sits
• Drive retention. Proactively monitor account health, spot risk early, and take action before it becomes churn
• Drive adoption. Onboard new users, drive usage of the platform, and make sure customers are realizing value from Currence's data and insights
• Connect customers to our research team. Facilitate day-to-day interactions with our analysts and content, and get the right expert in front of the right question
• Build relationships. Become the trusted point of contact for your accounts, understanding their workflows and where Currence fits into their day-to-day
• Be the voice of the customer internally. Bring back what you're hearing on product, research coverage, and gaps, on a regular cadence
• Design an AI-assisted coverage model. Use AI tooling to scale the customer success function on top of a wider book than a CS person could manage a few years ago

Job description

Currence, an AI-native market intelligence company, is hiring a Founding Customer Success Manager in London. You will own renewals, drive activation, and onboard customers, connecting them to analysts and research to ensure they get the value promised.

You’ll build the CS playbook, health scoring, and engagement cadence. This is a hands-on role that thrives in a fast-paced environment and requires a builder mentality and strong communication with sophisticated buyers.