Founding Customer Deployment & Success Lead

Get Hive; Greater London; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Hive in London is seeking a customer success professional to lead deployments from onboarding to go-live, driving measurable outcomes for enterprise clients.

You will map client processes to product and engineering needs, build strong relationships with senior stakeholders, and help shape Hive's early product and go-to-market strategy.

Qualifications

• 4+ years in customer success, implementation, solutions consulting, or similar B2B SaaS roles.
• Degree in Business, Management, Engineering, Technology or related field; Master's a plus.
• Experience leading complex deployments for workflow, data, AI or enterprise software.
• Structured to run deployments and spot expansion opportunities.
• Comfortable with senior stakeholders and operational detail.
• Focus on measurable outcomes, not just status reports.
• Fluent English; German is a bonus.

Responsibilities

• Lead customers from workflow selection to go-live, adoption and outcomes.
• Map operating processes with customers to clear product/engineering requirements.
• Build trusted relationships with senior operational stakeholders during deployment.
• Track value, spot expansion opportunities and form lasting partnerships.
• Create the deployment playbook: what to ask, configure, measure and when to escalate.
• Bring customer reality back to the product team weekly.

Skills

Customer success

Deployment management

Stakeholder management

B2B SaaS experience

Education

Bachelor's degree in Business/Management/Engineering/Tech

Job description

Hive customers are not buying software to admire it. They are trusting us with workflows that affect client delivery, capacity and revenue.

You will make sure every founding partner gets to value quickly and confidently. You will help turn their real-world processes into successful live workflows, then make the outcomes impossible to ignore.

What you'll do

• Lead customers from workflow selection to successful go-live, adoption and measurable outcomes.
• Map operating processes with customers and translate them into clear product and engineering requirements.
• Build trusted relationships with senior operational stakeholders throughout deployment.
• Track value delivered, spot opportunities to expand and turn great customer outcomes into lasting partnerships.
• Create the deployment playbook: what to ask, what to configure, what to measure and when to escape.
• Bring customer reality back to the product team every week.

What you bring

• 4+ years of experience in customer success, implementation, solutions consulting, operations or a similar customer-facing B2B SaaS role.
• A degree in Business, Management, Engineering, Technology or a related field. A Master's degree is a plus.
• Experience leading complex customer deployments, ideally for workflow, data, AI or enterprise software.
• You are structured enough to run a deployment and commercial enough to spot a great expansion opportunity.
• You are confident with senior stakeholders and genuinely enjoy getting into operational detail.
• You care about measurable outcomes, not just a green project-status slide.
• Fluent English. German is a bonus.

How we work

We are building something ambitious with a small, high-energy team, and everyone has a real seat at the table. We move quickly, care about doing great work and give people the trust and space to make things happen.

There is little hierarchy, no endless approval loops and plenty of room for good ideas, healthy debate and laughter along the way. We work closely, learn fast and celebrate the wins, big and small.

What we offer

• Build something meaningful, together. Work with smart, kind people who care about doing great things and enjoy the ride along the way.
• Real ownership. You will define how Hive shows up with its earliest customers and have the freedom to make the experience better.
• Work that goes live. Help firms put Hive into real workflows, then see the value you helped create.
• Exceptional tools. Frontier models, great tooling and the freedom to use what helps you do your best work.
• A front-row seat. Early hires help define the product, culture and company. As Hive grows, so does your scope.