Founding Account Manager

Maxwell Bond; Greater London; On-site; GBP 55,000 - 90,000; Full time

Job summary

Maxwell Bond is seeking a Founding Account Manager for a high-growth InsurTech business in London. You will own customer relationships across the full lifecycle, from onboarding to renewals, and lead onboarding and implementation plans.

The role requires 2+ years in account management, strong stakeholder management, and the ability to coordinate internal teams. This is a full-time, London-based role with ownership to shape the function from the ground up.

Qualifications

• 2+ years’ experience across Account Management, Customer Success, Sales, Consulting or a similar commercial role.
• Experience managing complex B2B customers or technology solutions.
• Commercial experience across renewals, upselling, cross-selling or account expansion.
• Confidence managing senior stakeholders and difficult customer conversations.
• Ability to coordinate multiple internal teams and manage complex implementations.
• Strong organisation and account planning skills.
• Insurance, InsurTech or Financial Services experience is beneficial but not essential.
• Full UK working rights – no sponsorship available.
• Comfortable working full-time from the London office.

Responsibilities

• Taking ownership of new customers following the initial sale.
• Leading onboarding and building the implementation plan for each account.
• Managing implementation timelines and ensuring customers successfully reach go-live.
• Acting as the primary point of contact throughout the customer relationship.
• Managing relationships with senior and executive-level stakeholders.
• Coordinating internal Claims, Operations and Product teams to deliver against customer requirements.
• Establishing account plans, success metrics, SLAs and escalation processes.
• Running regular customer reviews and executive updates.
• Monitoring account performance and identifying potential risks before they become larger issues.
• Managing customer escalations and coordinating internal teams to resolve problems quickly.
• Owning retention and supporting commercial renewal conversations.
• Identifying opportunities to expand existing customers across additional insurance programmes, regions, lines of business and claims volume.
• Building the commercial case for expansion and taking opportunities through to close.
• Understanding how customers are using the service and identifying areas where additional value can be delivered.
• Feeding customer requirements and insights back into Product and Operations.
• Working directly with the CEO on strategic customer relationships.
• Building repeatable onboarding, implementation and Account Management processes.
• Creating playbooks, templates and routines that can be used as the customer base grows

Skills

Account Management

Customer Success

Sales

Stakeholder Management

Onboarding

Renewals

Job description

We’re hiring a Founding Account Manager for a high-growth technology business transforming how insurers manage claims.

The business combines an in-house claims operation with an AI-enabled platform, allowing insurance businesses to outsource claims end-to-end while improving claims speed, service and operational efficiency.

As one of the first hires into the Account Management function, you’ll own customer relationships across the full lifecycle – onboarding, implementation, go-live, ongoing management, renewals and expansion.

The Role

• Taking ownership of new customers following the initial sale
• Leading onboarding and building the implementation plan for each account
• Managing implementation timelines and ensuring customers successfully reach go-live
• Acting as the primary point of contact throughout the customer relationship
• Managing relationships with senior and executive-level stakeholders
• Coordinating internal Claims, Operations and Product teams to deliver against customer requirements
• Establishing account plans, success metrics, SLAs and escalation processes
• Running regular customer reviews and executive updates
• Monitoring account performance and identifying potential risks before they become larger issues
• Managing customer escalations and coordinating internal teams to resolve problems quickly
• Owning retention and supporting commercial renewal conversations
• Identifying opportunities to expand existing customers across additional insurance programmes, regions, lines of business and claims volume
• Building the commercial case for expansion and taking opportunities through to close
• Understanding how customers are using the service and identifying areas where additional value can be delivered
• Feeding customer requirements and insights back into Product and Operations
• Working directly with the CEO on strategic customer relationships
• Building repeatable onboarding, implementation and Account Management processes
• Creating playbooks, templates and routines that can be used as the customer base grows

What We’re Looking For

• 2+ years’ experience across Account Management, Customer Success, Sales, Consulting or a similar commercial role
• Experience managing complex B2B customers or technology solutions
• Commercial experience across renewals, upselling, cross-selling or account expansion
• Confidence managing senior stakeholders and difficult customer conversations
• Ability to coordinate multiple internal teams and manage complex implementations
• Strong organisation and account planning skills
• Insurance, InsurTech or Financial Services experience is beneficial but not essential
• Full UK working rights – no sponsorship available
• Comfortable working full-time from the London office

If you’re looking for a high-ownership Account Management role where you can manage complex customers, drive expansion and help build the function from the ground up.