Forward-Deployed Product Lead, Customer Impact

ICIS; Greater London; On-site; GBP 100,000 - 150,000; Full time

Job summary

ICIS is building the first forward-deployed product team to work directly with chemicals customers, defining discovery-led development and measurable commercial value. You will own customer relationships, guide initiatives from discovery to pilots, and establish scalable patterns across the organization.

You will lead a cross-functional squad, partner with sales and platform teams, and continuously demonstrate value through customer engagement and evidence-based decisions in a fast-paced

Qualifications

• Track record in customer-back, forward-deployed or embedded product work with measurable outcomes.
• Ability to ship intelligence, workflow or platform outcomes into complex customer organisations.
• Experience from similar models or strategy/transformation consulting followed by ownership of a shipped customer outcome.
• Strong customer judgement at senior levels to uncover unstated needs and constraints.
• Leadership through influence across cross-functional teams without formal authority.
• Commercial judgement to translate customer reality into product direction and prioritize work.
• Technical fluency to engage with engineering and data science teams on AI production patterns.

Responsibilities

• Lead two to three active forward-deployed initiatives with named chemicals customers.
• Deliver the first working proof of concept to a customer within 60 days of joining.
• Drive the first paid pilot to go live within one quarter.
• Own the squad’s discovery and delivery rhythm with weekly customer engagement.
• Maintain a live discovery view for every initiative.
• Act as the taste gate for outputs; no PRD without a working proof of concept.
• Decide to kill, pivot, or promote discovery tracks based on evidence and value.
• Create playbooks and enablement materials for Sales and productisation teams when patterns are validated.

Job description

ICIS is building the first forward-deployed product team to work directly with chemicals customers, defining discovery-led development and measurable commercial value. You will own customer relationships, guide initiatives from discovery to pilots, and establish scalable patterns across the organization.

You will lead a cross-functional squad, partner with sales and platform teams, and continuously demonstrate value through customer engagement and evidence-based decisions in a fast-paced