Forward Deployed Engineer, Enterprise - London

Murphy AI; Greater London; Hybrid; GBP 90,000 - 150,000; Full time

Benefits offered by this job

Competitive salary

Stock options

Hybrid & Flexible

Job summary

Murphy in London is seeking a Forward Deployed Engineer to own technical execution of AI agent builds for enterprise customers, mainly banks and large lenders. You will scope with client leads, design, build, test, and launch agents on customer systems, and own performance post-launch.

You’ll analyze production data and guide improvements across languages and channels. You will lead end-to-end deployments, configure call windows and channel mixes, and collaborate with Sales, Deployment, and

Qualifications

• 5+ years in a technical customer-facing role (e.g., forward deployed engineering, solutions engineering, implementation engineering, or technical consulting).
• Proficient in coding and SQL, with API work and end-to-end integrations.
• Hands-on experience building with LLMs: prompting, evals, guardrails, harnesses, tool use.
• Delivered production enterprise systems requiring structured testing and iteration.
• Able to explain technical decisions clearly to senior stakeholders and translate requirements into delivery plans.
• Comfortable in fast-moving, ambiguous environments where you shape the solution as you build it.
• Fluent English; additional languages (Spanish, Portuguese, French, Arabic, German, Italian) are a plus.

Responsibilities

• Own end-to-end delivery of enterprise agent builds from POC to production launch.
• Define operating procedures with customers and translate into agent behavior.
• Design and engineer prompts and agent logic for identification, negotiation and payments.
• Configure deployment parameters (call windows, retries, channel mix) per country regulations.
• Build evaluation harnesses and regression tests to catch errors before customers see them.
• Integrate Murphy with core banking, collections platforms, data pipelines and telephony.
• Diagnose failures from transcripts and logs and implement fixes or flag to Engineering.
• Analyze production metrics (contact rates, promises, payments, funnel) and propose improvements.
• Collaborate with senior stakeholders to define success metrics and timelines.
• Support Account Executives with technical discovery and demos.
• Create templates and playbooks to train new FDEs.

Skills

Code & SQL

APIs & Integrations

LLMs & prompt design

Enterprise deployments

Fluent English

Multilingual bonus

Education

CS/Engineering/Math degree

Job description

Murphy deploys AI agents for banks starting with the most straightforward business case: voice AI for debt collection. We’ve built a fully-fledged platform designed to optimize recovery rates while maintaining respectful and personalized communication.

Our AI-powered agents adapt instantly, engaging with debtors across channels like voice, messengers, email and SMS to maximize results while preserving trust.

We’re live with Santander, Revolut, BBVA and dozens others. We’ve proven the product in large-scale pilots with top-tier banks. And now we need to move fast to secure leadership in this $300Bn+ industry.

About the team

Collections agents only work in production when someone owns the build in detail. Each one handles regulated conversations, sensitive customer situations and payment outcomes, and has to behave correctly every time.

Forward Deployed Engineers own that build. They turn a customer's collections strategy, policies and systems into a working agent, prove it in a POC, and take it to full production. They work with Account Executives during the sale, with Deployment Strategists after go-live, and with Product and Engineering to make the platform better with every deployment.

About the role

As a Forward Deployed Engineer, you own the technical execution of AI agent builds for our enterprise customers, mainly banks and large lenders. You scope with the customer's technical and operations leads, design the agent, build and test it, and launch it on their systems. After launch, you own the agent's performance: you analyze production data, explain results to the customer, and decide what to change in the agent and the contact strategy. Each deployment should leave behind patterns, tools and tests that make the next one faster.

You’ll be based in London and lead enterprise deployments for banks and large lenders in the UK and Ireland.

In this role, you will

• Own end-to-end delivery of enterprise agent builds, from POC scoping through implementation, evaluation and production launch.

• Define the agent operating procedures (actions, guardrails, escalations) with the customer, and turn them into agent behavior.

• Design and engineer the prompt and agent logic that drives identification, negotiation and payment conversations, across languages and channels.

• Configure Murphy to fit each client’s needs on how and when to reach debtors: call windows, retry and frequency rules within each country's regulations, channel mix (voice, SMS, RCS, WhatsApp), payment links and hand-offs to human agents.

• Build evaluation and simulation harnesses, plus regression tests against real call outcomes, to catch errors and drift before customers do.

• Build, validate and maintain integrations with customer systems: core banking, collections platforms, data pipelines, telephony.

• Diagnose failures from transcripts, traces and logs, find the root cause, and fix it in the agent or flag it to Engineering.

• Analyze production performance (contact rates, promises, payments, funnel) with SQL and dashboards, explain changes to the customer, and turn findings into agent or strategy improvements.

• Work with senior technical and operations stakeholders at the customer to define success metrics and deliver against timelines.

• Support Account Executives with technical discovery and demos for strategic deals.

• Turn recurring lessons into reusable templates and playbooks, and help train newer FDEs.

Your background looks something like this

• 5+ years in a technical customer-facing role: forward deployed engineering, solutions engineering, implementation engineering, technical consulting or technical product management.

• You write code and SQL, work with APIs and build integrations end to end.

• Hands-on experience building with LLMs: prompting, evals, guardrails, harnesses, tool use.

• You've delivered production systems for enterprise customers that needed structured testing and iteration.

• You explain technical decisions clearly to senior stakeholders and turn requirements into a delivery plan.

• You're comfortable in fast-moving, ambiguous situations where you shape the solution as much as you build it.

• Fluent English. Spanish, Portuguese, French, Arabic, German or Italian is a big plus.

Even better if you have

• Experience in banking, lending or collections, or with regulated customer communications.

• Voice AI or telephony experience.

• A Computer Science, Engineering or Math degree, or equivalent experience.

What we offer

Competitive salary, based on your skills, experience and impact.

Stock options: Because we all build Murphy together – you'll own a piece of what we’re creating.

Impact: Be part of our startup journey from day one, playing a key role in our growth and building something meaningful from the ground up.

Learning: Continuous development through trainings, knowledge-sharing, and exposure to other top-tier startups in our ecosystem.

Hybrid & Flexible: Our default setup is hybrid – 3 days a week at our office in London and 2 days of remote work. But if there’s one thing that defines us, it’s flexibility: we trust you to organize your time and space in the way that helps you do your best work.

Our Process

First Interview – Getting to Know You
A conversation with a future teammate who’s excited to find a new colleague. We’ll talk about your story, what drives you, and what you’re looking for next—no trick questions, just a genuine exchange.

Second Interview – Deep Dive
You’ll meet the Hiring Manager and potentially another team member. This is a more technical discussion where we explore your skills in detail, walk through real scenarios, and answer any questions you might have about the role.

Tech Assessment or Business Case
A practical exercise to see how you approach challenges similar to those you’d tackle at Murphy. You’ll have time to reflect and showcase your thinking—no rush, no surprises.

Call with the Founders
Our founders meet every team member and it’s a great opportunity for you to learn about the company and its direction.

To learn more about how we hire and what to expect at every step, feel free to explore our Hiring Guide!

We are committed to building a diverse, inclusive, and equitable workplace where everyone, regardless of background, identity, or experience, feels valued and empowered to thrive. We believe that different perspectives drive innovation and success, and we actively foster an environment where all voices are heard and respected.