Forward Deployed Engineer

Oliver Bernard; Greater London; Presencial; GBP 72.000 - 120.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits

Competitive salary

Descripción de la vacante

Oliver Bernard is recruiting a seasoned Software Engineer for a forward-deployed, customer-facing role in a fast-growing B2B SaaS company. You’ll own deployments, write code and integrations with AI, and serve as the technical bridge to customers, including leadership teams.

You’ll shape AI agent deployment playbooks, participate in sales discussions, and continuously drive value after every rollout.

Formación

• Several years building full-stack web applications, ideally SaaS.
• Strong experience with React, TypeScript and Node.js.
• Hands-on experience with LLMs or agents.
• Willingness to travel to customer sites.

Responsabilidades

• Lead customer rollouts from scoping to live deployment.
• Write production code, integrations and configuration with AI tools.
• Be the go-to technical person for customers and leadership.
• Join sales conversations to answer technical questions.
• Ensure ongoing value post-launch and identify new opportunities.
• Feed learnings back to product and engineering teams to shape roadmaps.
• Help write the playbook for deploying AI agents at scale.

Conocimientos

React

TypeScript

Node.js

LLMs/Agents

SaaS

Customer-facing

Descripción del empleo

We're partnered with a VC-backed B2B SaaS company that’s growing fast. Its software sits at the centre of how fast-growing, international businesses run their day-to-day operations.

We're looking for a seasoned Software Engineer who wants to make the transition into the world of Forward Deployed Engineering. You're technically sound and have built / worked on software to a high level - But you're now excited by AI and working with clients to deploy it across their systems. It’s a hands-on, customer-facing role: part engineer, part technical consultant, part product owner.

Experience working on SaaS platforms and integrating them for clients is highly desirable. And given the client facing nature of this role, prior experience in this is essential.

Salary: Up to £120k + Benefits

What you’ll be doing

• Leading customer rollouts from start to finish: scoping the use cases, configuring the product, building whatever’s missing, and getting it live
• Writing production code, integrations and configuration quickly, with AI tools as a core part of how you work
• Being the go-to technical person for customers, from operations teams up to senior leadership
• Joining sales conversations to answer the difficult technical questions with confidence
• Making sure customers keep getting value after launch, and spotting new places where the agents can help
• Taking what you learn from customers back to the product and engineering teams, and helping shape the roadmap with the CTO
• Helping write the playbook for putting AI agents into large, complex organisations, because nobody has written it yet

What they’re looking for

• Several years building full-stack web applications, ideally in SaaS
• Strong experience across React, TypeScript and Node.js
• Real, hands-on experience with LLMs or agents (prompting, tool calling, evals or orchestration). You should be able to talk through a time a model behaved unexpectedly and how you fixed it
• A passion for AI and the way it is going to be used in the future
• Experience with enterprise integrations such as APIs and SSO. Experience with large enterprise platforms is a bonus
• You're confident in front of customers and can turn vague business problems into working solutions
• You're comfortable in areas without an established playbook, and you're quick to make sensible trade-offs
• You're happy to travel to customer sites when needed