Open London, United Kingdom (On-site) Customer Engineering & Enterprise Solutions Full-time Posted Aug 11, 2026
Role summary
Join a fast-growing seed-stage company building agent-native risk infrastructure for regulated enterprises.
This role sits between engineering, customer success, solutions architecture, and commercial ownership. You'll take responsibility for enterprise customers from implementation through adoption and ongoing success, while remaining technical enough to solve problems directly when required.
This is not a traditional software engineering role and it is not a traditional account management role. The strongest candidates will be comfortable speaking with senior customer stakeholders one moment and using AI-assisted development tools to ship a customer-facing fix the next.
Important
- Full-time on-site role in London
- 2 to 5 years of professional experience
- Strong customer-facing or commercial experience required
- Enterprise account or implementation ownership highly desirable
- Technical aptitude and willingness to work hands-on with code required
- TypeScript, Node.js, React, or PostgreSQL experience is beneficial
- GRC, cybersecurity, compliance, or regulated-industry experience is highly desirable
- Startup experience strongly preferred
- DevEx and DevRel backgrounds are not suitable
- Purely internal-facing profiles are not suitable
- Pure front-end profiles without broader systems understanding are unlikely to fit
- Interview process includes a paid one-day on-site work trial
We are looking for a Forward Deployed Engineer to own enterprise customer outcomes end-to-end for a fast-growing seed-stage company building agent-native risk infrastructure for regulated enterprises.
You'll work directly with security, risk, and compliance leaders, helping customers adopt the platform, configure workflows, navigate implementation challenges, and solve real operational problems.
This is a hybrid commercial and technical role. You'll combine account ownership, customer success, solution architecture, and hands-on product work, including using AI-assisted development tools to ship fixes and small features when needed.
Responsibilities
- Own enterprise customer relationships and outcomes end-to-end
- Act as the primary technical and commercial counterpart for customers
- Work directly with CSOs, security leaders, and compliance teams
- Drive onboarding, platform adoption, and customer success
- Understand customer requirements and translate them into practical solutions
- Configure workflows around risk, security, and compliance use cases
- Navigate procurement, security reviews, and enterprise implementation processes
- Coordinate internal teams to resolve high-priority customer issues
- Ship UI fixes, integrations, or small product features when required
- Use AI-assisted development tools to accelerate customer-specific solutions
- Manage complex projects where you are the single point of accountability
- Identify product improvements based on recurring customer needs
- Support expansion and long-term account growth
Required Skills
- 2 to 5 years of professional experience
- Strong customer-facing or commercial experience
- Experience owning customer accounts, implementations, or complex projects
- Ability to communicate effectively with senior enterprise stakeholders
- Strong problem-solving and ownership mentality
- Technical aptitude and willingness to work hands-on with software
- Comfortable understanding APIs, systems, integrations, and product workflows
- Ability to operate independently in a fast-moving startup environment
- Experience managing difficult or high-pressure customer situations
- Strong written and verbal English communication skills
- Based in or able to commute to London for an on-site role
Technologies
- TypeScript
- Node.js
- React
- PostgreSQL
- APIs
- Integrations
- Claude Code
- AI Coding Agents
- Enterprise SaaS
- GRC
- Cybersecurity
- Compliance
- Risk Management
Nice To Have
- Forward Deployed Engineering experience
- Solutions Architecture background
- Deployment Strategist experience
- Customer Engineering experience
- Technical Account Management experience
- Implementation Engineering experience
- Experience at a Series A or Series B enterprise startup
- GRC or compliance technology experience
- Cybersecurity experience
- Financial services experience
- Legal technology experience
- TypeScript or Node.js development experience
- React experience
- PostgreSQL experience
- Experience using Claude Code or similar AI coding tools
- Founder or entrepreneurial experience
- Side projects or previous startup experience
- Experience navigating procurement and security reviews
Soft Skills
- Strong ownership mentality
- Commercial awareness
- Customer-first mindset
- Excellent communication skills
- High accountability
- Calm under pressure
- Strong stakeholder management
- Entrepreneurial mindset
- Comfortable with ambiguity
- Fast execution
- Practical problem-solving
- Ability to balance technical and commercial priorities
Your application data and CV will be processed for recruitment purposes and stored in TalentCore ATS.