Football Services Administrator

Chelsea Football Club; Cobham; On-site; GBP 26,000 - 36,000; Full time

Job summary

Chelsea FC's Academy at Cobham is seeking a Football Services Administrator to provide front-of-house and administrative support across Academy operations, ensuring smooth, professional and efficient delivery.

You will handle reception duties, visitor sign-ins, and day-to-day admin while maintaining systems and coordinating staff and events.

Qualifications

• Experienced in administration, operations or a customer-facing role.
• Highly organised with excellent attention to detail.
• Confident communicator with a professional and approachable manner.
• Able to manage multiple priorities in a fast-paced environment.
• Comfortable using administrative systems and Microsoft Office.
• Experience with Teamworks or Concur is desirable but not essential.
• Trustworthy, discreet and committed to maintaining confidentiality.
• Understanding of safeguarding responsibilities and professional standards.

Responsibilities

• Deliver a professional and welcoming reception service.
• Manage visitor sign-ins in line with safeguarding and security requirements.
• Provide day-to-day administrative support, including record keeping, communications, purchase orders and document management.
• Maintain accurate information across Academy systems, including Teamworks and Concur.
• Coordinate casual staff timesheets, expenses and administrative processes.
• Support Academy fixtures, matchday logistics, tours and travel arrangements.
• Assist with the planning and delivery of Academy events and staff activities.
• Liaise with internal departments and external stakeholders to ensure seamless operations.

Skills

Administration experience

Organised

Communication skills

Multitasking

MS Office

Teamworks/Concur experience

Confidentiality

Safeguarding awareness

Tools

Teamworks

Concur

Job description

The Opportunity

Join Chelsea FC's Academy at Cobham and play a key role in delivering a first-class experience for players, parents, staff and visitors. As Football Services Administrator, you'll provide front-of-house and administrative support across Academy operations, helping to ensure everything runs smoothly, professionally and efficiently.

Key Responsibilities

• Deliver a professional and welcoming reception service.


• Manage visitor sign-ins in line with safeguarding and security requirements.


• Provide day-to-day administrative support, including record keeping, communications, purchase orders and document management.


• Maintain accurate information across Academy systems, including Teamworks and Concur.


• Coordinate casual staff timesheets, expenses and administrative processes.


• Support Academy fixtures, matchday logistics, tours and travel arrangements.


• Assist with the planning and delivery of Academy events and staff activities.


• Liaise with internal departments and external stakeholders to ensure seamless operations.

About You

• Experienced in administration, operations or a customer-facing role.


• Highly organised with excellent attention to detail.


• Confident communicator with a professional and approachable manner.


• Able to manage multiple priorities in a fast-paced environment.


• Comfortable using administrative systems and Microsoft Office.


• Experience with Teamworks or Concur is desirable but not essential.


• Trustworthy, discreet and committed to maintaining confidentiality.


• Understanding of safeguarding responsibilities and professional standards.

Additional Information

• Flexibility to work one evening per week and bi-weekly weekend activities.


• Occasional support for events and tours may be required.


• To embody the club’s BLUE behaviours (Brave, Lead, Unity, Edge) in the approach to work and interaction with others


• To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.


• To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels


• To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead


• To report any misconduct or suspected misconduct to the HR Department

Our commitment to Equality, Diversity and Inclusion

At Chelsea we recognise that the diversity of our people is one of our greatest strengths and we are taking positive action to ensure our existing colleagues and job applicants can fully be themselves and bring their own unique experiences and perspectives to Chelsea FC. This means giving full and fair consideration to all applicants regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

If you need reasonable adjustments made to the recruitment process, please reach out to your recruiter, who will be able to advise and support you.

Chelsea FC is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups). We therefore require all successful applicants to complete a DBS Check prior to starting employment. Depending on the role, successful applicants may also be required to undergo other child protection screening where appropriate.