Football League Operations Manager

Powerleague; London; On-site; GBP 60,000 - 120,000; Full time

Job summary

Powerleague is looking for a Football League Operations Manager to oversee their small-sided leagues throughout London. In this full-time role, you will ensure operational efficiency, manage teams, and provide high-quality customer service while growing league participation. If you are passionate about football and have a knack for operations, we want to hear from you!

Qualifications

• Experience in customer service and operations management essential.
• Strong organizational and communication skills required.
• Must be able to manage multiple teams effectively.

Responsibilities

• Manage and oversee multiple small-sided football leagues.
• Deliver exceptional customer service and manage complaints.
• Recruit teams for leagues to ensure maximum performance.

Skills

Customer service

Operations management

Sales performance

Education

Bachelor's degree

Job description

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This range is provided by Powerleague. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Are you fanatical about football?

Do you have a love for the small-sided game? At Powerleague we run over 350 5, 6 and 7-a-side football leagues across the country every week.

As a Football League Operations Manager, your role will be to manage and oversee multiple existing small-sided football leagues within a defined area, ensuring that profit targets are achieved through operational efficiency and delivery of a first-class customer experience. You will also proactively identify and build new leagues to grow the sales and profitability of your area.

Key responsibilities of the role include:

• Delivering exceptional customer service when handling enquiries or dealing with potential complaints.
• Recruiting league teams into existing and new leagues to ensure maximum league performance, sales and profitability.
• Managing leads that come in for a league in your area and ensuring conversion rates are as high as possible.
• Scheduling leagues on our booking system ensuring the pricing, league season length and teams are set up correctly from the offset.
• Ensuring all teams are paying match fees or encouraged to sign up for recurring payments.
• Chasing any outstanding match fees owed by teams to ensure this is collected in an appropriate manner.
• Ensuring sufficient equipment is in place and available for all events to run.
• Recruiting, scheduling, booking and managing Event Managers and their officials within your leagues to ensure fixtures go ahead.
• Completing venue visits to complete audits, build relationships with teams and customers and coach event officials.
• Maintaining a good knowledge of venues within the area and keeping accurate records about the venues on our systems.
• Sourcing new venues for leagues, negotiating rates with the venue and managing contract renewals to ensure profitable leagues.
• Assisting in developing and executing new concepts and trials.
• Working with our Marketing team to identify support required within your area.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

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