Foodbank Support Worker

Citizens Advice BANES; Ringwood; On-site; GBP 21,000 - 25,000; Full time

Job summary

Citizens Advice New Forest is seeking a compassionate Foodbank Support Worker to assist people using foodbanks in Ringwood and Fordingbridge. The role focuses on practical debt and benefits advice and helping clients access broader Citizens Advice services.

The role involves outreach at local foodbanks with some office and home working, requiring empathy, strong communication, and the ability to work independently in community settings.

Qualifications

• Strong interpersonal skills with empathy and ability to overcome barriers.
• A person-centred approach, balancing compassion with empowerment.
• Self-aware and professional, with clear boundaries and confidentiality.
• Able to work independently in community settings.
• Strong organisational and time-management skills, focused on positive outcomes.
• Excellent communication, numeracy and IT skills, including Microsoft Office.

Responsibilities

• Provide practical advice to people facing financial hardship, including debt and benefits issues.
• Support people using foodbanks through outreach sessions and some office/home working.
• Help clients access wider Citizens Advice services and information.

Skills

Interpersonal skills

Empathy

Self-management

Time management

Organisation

Communication skills

Numeracy

IT skills

Tools

Microsoft Office

Job description

Could you help people facing financial hardship take positive steps forward?

Citizens Advice New Forest is looking for a compassionate Foodbank Support Worker to support people using foodbanks in Ringwood and Fordingbridge. The role focuses on providing practical advice for people experiencing financial hardship, including debt and benefits issues, and helping them access wider Citizens Advice services.

Working mainly through outreach sessions at local foodbanks, with some office and home working, we’re looking for someone with:

• Strong interpersonal skills, with empathy and ability to overcome barriers
• A person-centred approach, balancing compassion with empowerment
• Self-aware and professional, with clear boundaries and confidentiality
• Able to work independently in community settings
• Strong organisational and time-management skills, focused on positive outcomes
• Excellent communication, numeracy and IT skills, including Microsoft Office

Advice experience is desirable but not essential, if you have transferable skills and a willingness to learn, we’d love to hear from you.

Location: Ringwood Library with travel to Ringwood & Fordingbridge Foodbanks and some travel across the New Forest

Closing date: Friday 9th October 2026 (applicants will be considered on a rolling basis)