Food Team Manager — Lead Service, Standards & Growth

Marks and Spencer; Banbury; On-site; GBP 42,000 - 52,000; Full time

Job summary

Marks & Spencer in Banbury is seeking a Designate Team Manager in Food to lead on the shop floor, set standards and drive excellent service. You will guide a multiskilled team, use data to sharpen commercial results, and coach colleagues to perform at their best under pressure.

This role demands bold decision-making, resilience, and a people-first leadership style that motivates the team daily. As a frontline leader, you will model outstanding service, support inclusion, and ensure safety and

Qualifications

• Proven experience leading teams in fast-paced retail or customer-focused environments.
• Strong commercial awareness with ability to use data and insights to drive results.
• Ability to coach, develop and performance-manage with clarity and empathy.
• Confident in having constructive conversations and handling pressure.
• Resilient and adaptable mindset to lead through change.
• Digital confidence and openness to new ways of working.
• Role model for service, inclusion, and company behaviour.

Responsibilities

• Lead from the front on the shop floor to set pace and standards.
• Inspire and develop a multiskilled team to deliver strong commercial results.
• Own standards, safety, availability, and operational excellence.
• Utilise data and insights to optimise performance and customer experience.
• Champion inclusive service and behaviours across the team.

Skills

Team leadership

Commercial awareness

Coaching

Data-driven decisions

Digital confidence

Customer service focus

Change leadership

Job description

Marks & Spencer in Banbury is seeking a Designate Team Manager in Food to lead on the shop floor, set standards and drive excellent service. You will guide a multiskilled team, use data to sharpen commercial results, and coach colleagues to perform at their best under pressure.

This role demands bold decision-making, resilience, and a people-first leadership style that motivates the team daily. As a frontline leader, you will model outstanding service, support inclusion, and ensure safety and