Food Team Lead – Frontline Store Leader (Chichester & Bognor)

M&S; Shoreham-by-Sea; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading UK retailer is seeking a Team Manager in Food to lead a team on the shop floor to deliver exceptional customer service and commercial outcomes. This role includes coaching, accountability for stock and performance, and fostering a seamless customer experience across departments. Candidates should demonstrate strong leadership qualities, resilience, and a good understanding of metrics. This is an exciting opportunity to make an impactful change in a competitive retail environment.

Qualifications

• Ability to lead a team to deliver excellent customer service and KPIs across the store.
• Good knowledge of operational and people processes.
• Demonstrates flexibility and adaptability to change.

Responsibilities

• Lead and coach a team to deliver consistently under pressure.
• Drive commercial performance and understand metrics.
• Deliver a seamless customer experience across departments.

Skills

Leadership

Customer Service

Problem-Solving

Commercial Awareness

Team Coaching

Resilience

Communication

Flexibility

Job description

A leading UK retailer is seeking a Team Manager in Food to lead a team on the shop floor to deliver exceptional customer service and commercial outcomes. This role includes coaching, accountability for stock and performance, and fostering a seamless customer experience across departments. Candidates should demonstrate strong leadership qualities, resilience, and a good understanding of metrics. This is an exciting opportunity to make an impactful change in a competitive retail environment.