Food Retail Associate — Frontline & Tech-Savvy Service

Marks & Spencer Group; Greenhithe; On-site; GBP 12,000 - 17,000; Part time

Job summary

Marks & Spencer Group in the UK is recruiting for a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service and helping customers with our newest food products. You’ll use Sparks App and in-store devices to enhance the customer experience and boost sales.

This frontline role requires resilience, teamwork, and the ability to adapt to changing store demands. A basic understanding of customer service and willingness to work across shifts is essential.

Qualifications

• Experience in frontline customer service preferred.
• Willingness to work in a fast-paced store environment.
• Able to use digital tools to enhance customer experience.

Responsibilities

• Provide front-line service in the Food section and help customers with product knowledge.
• Sell and upsell food products while maintaining high service standards.
• Be flexible to work across different store areas and shift patterns; support a high-energy team.

Skills

Customer service

Digital tools

Teamwork

Flexibility

Tools

Sparks App

Job description

Marks & Spencer Group in the UK is recruiting for a Customer Assistant in our Food section. You will be at the frontline, delivering five-star service and helping customers with our newest food products. You’ll use Sparks App and in-store devices to enhance the customer experience and boost sales.

This frontline role requires resilience, teamwork, and the ability to adapt to changing store demands. A basic understanding of customer service and willingness to work across shifts is essential.