Food Hall Store Manager: Lead Teams & Customer Experience

Sainsbury's Limited; Kendal; On-site; GBP 34,000 - 48,000; Full time

Benefits offered by this job

Discount card

Annual bonus

Free meals

Holiday entitlement

Pension – matched contributions

Sainsbury’s share scheme

Wellbeing support

Colleague networks

Cycle to Work scheme

Job summary

Sainsbury's is seeking a proactive Store Manager in Kendal to lead daily operations, coach teams to high standards, and drive exceptional customer service across the food hall. You’ll own compliance, scheduling, and performance, ensuring every shift delivers for customers.

You’ll shape a busy store using KPI focus, people leadership, and hands-on problem solving. The role rewards hands-on managers who can run the store in the absence of senior leaders and relentlessly put customers first.

Qualifications

• Track record of delivering exceptional customer experiences and coaching others to consistently raise the bar.
• Experience leading teams in a dynamic, customer-facing environment — you’ve inspired others, driven high performance, and created a culture where colleagues thrive.
• Leadership experience in a high-volume, fast-paced operational setting — in retail, food service, or hospitality.
• Proven success delivering against a wide range of KPIs — sales, stock availability, customer satisfaction, and colleague engagement.
• Experience managing complex people matters, including performance, absence, and employee relations cases.

Responsibilities

• Role modelling and coaching for high standards and efficiency across the whole food hall.
• Managing compliance to processes whilst bringing the passion and flare for great shop keeping and customer service.
• Ensure every customer gets the food they want when they shop with us to help ensure we are the first choice for food.
• People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
• At times you will assume overall responsibility for running the store, providing direction and support to deliver for the customer.

Skills

Leadership

Customer service

Coaching

KPI tracking

People management

Job description

Sainsbury's is seeking a proactive Store Manager in Kendal to lead daily operations, coach teams to high standards, and drive exceptional customer service across the food hall. You’ll own compliance, scheduling, and performance, ensuring every shift delivers for customers.

You’ll shape a busy store using KPI focus, people leadership, and hands-on problem solving. The role rewards hands-on managers who can run the store in the absence of senior leaders and relentlessly put customers first.