Food Frontline Customer Assistant — Flexible Evenings

Marks & Spencer Group; Northern Ireland; On-site; GBP 12,000 - 15,000; Full time

Job summary

Marks & Spencer Group is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace and thriving under pressure as demand grows.

You’ll stay digitally confident, using Sparks App and in-store devices to help customers find and buy the products they need, while working across store areas as priorities shift. We value teamwork, resilience and a hands-on approach; if you’re ready to roll up your sleeves, you’ll grow with us and support every

Qualifications

• Frontline role in a fast-paced retail environment.
• Knowledge of M&S Food products is advantageous.
• Proficiency with Sparks App and in-store devices for customer experience.
• Must be a team player with flexibility to work across store areas.

Responsibilities

• Deliver high-quality service to customers and help them find products.
• Contribute to sales by assisting with product recommendations and upselling.
• Maintain stock and assist with store duties during busy periods.
• Collaborate with colleagues to ensure a seamless customer experience.

Skills

Customer service

Adaptability

Teamwork

Digital literacy

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Group is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace and thriving under pressure as demand grows.

You’ll stay digitally confident, using Sparks App and in-store devices to help customers find and buy the products they need, while working across store areas as priorities shift. We value teamwork, resilience and a hands-on approach; if you’re ready to roll up your sleeves, you’ll grow with us and support every