Food Frontline Associate: Fast Service & Digital Tools

Marks & Spencer Plc; Colchester; On-site; GBP 19,000 - 23,000; Full time

Job summary

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, answering questions, and helping customers find the right products.

The role requires resilience, quick thinking under pressure, and a willingness to work early mornings and weekends. You’ll use Sparks App and in-store devices to enhance the shopping experience and support store growth.

Qualifications

• Customer service experience preferred.
• Willingness to work early mornings and weekends.
• Ability to use digital tools to assist customers.

Responsibilities

• Frontline customer assistance in the Food section.
• Recommend and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance service.
• Work across store areas to meet changing demand.

Skills

Customer service

Teamwork

Flexibility

Digital tools

Tools

Sparks App

Job description

Marks & Spencer Plc is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service, answering questions, and helping customers find the right products.

The role requires resilience, quick thinking under pressure, and a willingness to work early mornings and weekends. You’ll use Sparks App and in-store devices to enhance the shopping experience and support store growth.