Food Frontline Associate — Fast-Paced, Digital-Savvy

Marks and Spencer; Bicester; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer in the United Kingdom is recruiting a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service with pace, helping customers find products and using digital tools to enhance their experience.

You’ll work a flexible, high-energy shift pattern across store areas, staying focused during peak times and contributing to sales growth through confident recommendations and a positive, team-driven approach.

Qualifications

• Frontline customer service experience in retail.
• Ability to stay calm under pressure and handle busy periods.
• Strong communication and product knowledge.

Responsibilities

• Help customers find products and answer questions.
• Offer recommendations and upsell where appropriate.
• Operate store devices and digital tools to assist customers.
• Maintain store appearance and assist with signage.

Skills

Customer service

Teamwork

Digital literacy

Retail knowledge

Tools

Sparks App

In-store devices

Job description

Marks & Spencer in the United Kingdom is recruiting a Customer Assistant for our Food section. You’ll be at the frontline, delivering five-star service with pace, helping customers find products and using digital tools to enhance their experience.

You’ll work a flexible, high-energy shift pattern across store areas, staying focused during peak times and contributing to sales growth through confident recommendations and a positive, team-driven approach.