Food Customer Assistant - Fast-Paced Frontline Role

Marks and Spencer; Berwick-upon-Tweed; On-site; GBP 12,000 - 15,000; Part time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of service. You’ll engage with customers, upsell products, and help drive growth in sales while thriving in a high-energy environment.

You’ll be a brand ambassador, confident in recommending our newest food offerings and using Sparks App to enhance the customer experience. Flexibility across shifts and a team-focused attitude are essential.

Qualifications

• Experience in delivering frontline customer service in a fast-moving retail environment.
• Strong communication and interpersonal skills to engage with customers.
• Ability to work as part of a team and adapt to varying store needs.

Responsibilities

• Assist customers with product queries and purchases in the Food section.
• Promote and upsell new food products to enhance customer experience.
• Maintain shelves, stock levels and clean work areas during shifts.
• Use store digital tools (Sparks App, in-store devices) to support the customer journey.

Skills

Customer service

Retail knowledge

Teamwork

Flexibility

Tools

POS system

Sparks App

Job description

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of service. You’ll engage with customers, upsell products, and help drive growth in sales while thriving in a high-energy environment.

You’ll be a brand ambassador, confident in recommending our newest food offerings and using Sparks App to enhance the customer experience. Flexibility across shifts and a team-focused attitude are essential.