Food Customer Assistant - Fast-Paced Digital Tools

Marks & Spencer Plc; Newport; On-site; GBP 18,000 - 23,000; Full time

Job summary

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s fastest-growing retailer. You’ll thrive under pressure, deliver five-star service at pace, and support the transformation we’re driving.

You’ll engage with customers, confidently recommend and sell new food products, and be a resilient brand ambassador who makes shoppers feel valued every time they visit. Flexibility across store areas is essential.

Qualifications

• Knowledge of M&S Food products and willingness to learn.
• Able to work in fast-paced, high-pressure retail environment.
• Flexible to work across store areas and varying shifts.

Responsibilities

• Advise and assist customers with product questions.
• Recommend and sell food products to customers.
• Utilise Sparks App and in-store devices to enhance service.

Skills

Team player

Digital confidence

Customer service

Resilience

Tools

Sparks App

In-store devices

Job description

Marks & Spencer Plc is seeking a Customer Assistant in our Food section to be at the frontline of the UK’s fastest-growing retailer. You’ll thrive under pressure, deliver five-star service at pace, and support the transformation we’re driving.

You’ll engage with customers, confidently recommend and sell new food products, and be a resilient brand ambassador who makes shoppers feel valued every time they visit. Flexibility across store areas is essential.