Food Customer Assistant — Fast-Paced & Customer-Driven

Marks and Spencer; Glasgow; On-site; GBP 9,000 - 12,000; Full time

Job summary

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of a fast-growing retailer. You will deliver five-star service with pace, confidently recommending and selling our latest food products to customers, while embracing ongoing transformation.

You’ll work as part of a high-energy team, using Sparks App and in-store devices to enhance the customer experience. Ideal candidates are down-to-earth, adaptable, and resilient, with pride in product knowledge and a

Qualifications

• Frontline role in M&S Food section, delivering five-star service at pace.
• Thrive under pressure and embrace transformation.
• Be a resilient, brand-focused ambassador ready to upsell new food products.

Responsibilities

• Deliver five-star service at pace in a high-volume environment.
• Suggest and sell new food products to customers.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Collaborate with colleagues to ensure a seamless customer journey across store areas.

Skills

Customer service

Team player

Digital literacy

Flexibility

Resilience

Product knowledge

Sparks App

In-store devices

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is seeking a Customer Assistant in our Food section to be at the frontline of a fast-growing retailer. You will deliver five-star service with pace, confidently recommending and selling our latest food products to customers, while embracing ongoing transformation.

You’ll work as part of a high-energy team, using Sparks App and in-store devices to enhance the customer experience. Ideal candidates are down-to-earth, adaptable, and resilient, with pride in product knowledge and a