Food Customer Assistant — Fast-Paced & Digital-Savvy

Marks & Spencer Group; Stamford; On-site; GBP 18,000 - 21,000; Full time

Job summary

Marks & Spencer is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace while helping customers discover our food range and using our Sparks App and in-store devices.

You’ll thrive in a busy, high-pressure environment, be a strong team player, and stay flexible to cover different store areas and shifts, including mornings and peak periods. This is a frontline role for adults 18+, with up to full-time hours during busy weeks.

Qualifications

• Customer-focused role in a fast-paced retail environment.
• Willing to work early mornings and long hours; 18+ requirement.

Responsibilities

• Assist customers with product knowledge and recommendations to drive sales.
• Provide excellent service; handle transactions and store tasks efficiently.
• Utilise Sparks App and in-store devices to enhance customer experience.
• Support across store areas and collaborate with team to maintain a smooth shopping environment.

Skills

Customer service

Digital tools

Teamwork

Adaptability

Tools

Sparks App

In-store devices

Job description

Marks & Spencer is hiring a Customer Assistant in our Food section. You’ll be at the frontline, delivering five-star service at pace while helping customers discover our food range and using our Sparks App and in-store devices.

You’ll thrive in a busy, high-pressure environment, be a strong team player, and stay flexible to cover different store areas and shifts, including mornings and peak periods. This is a frontline role for adults 18+, with up to full-time hours during busy weeks.