Food & Beverage Team Member x 4 - Henley-on-Thames

The National Trust; Oxford; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading heritage charity in Oxford is seeking a Food & Beverage Team Member. Join us in providing excellent service to our visitors while working in a lively environment. This role offers flexible working hours, a competitive salary of £12.25 per hour, and a chance to be part of a dedicated team. Engage in customer interaction and contribute to memorable experiences for our visitors. No prior experience required; enthusiasm and a willingness to learn are vital.

Benefits

Pension scheme up to 10%

Free entry to Trust places for you and a guest

Flexible working

Employee assistance programme

Parking at Trust locations

Qualifications

• No experience needed; a willingness to learn and provide great service is essential.
• Ability to work as part of a team or independently.
• Strong people skills for customer interaction.

Responsibilities

• Welcome and look after customers in the cafe.
• Maintain high standards of food and drink preparation.
• Assist the kitchen team as needed.

Skills

Teamwork

Customer service

Enthusiasm and willingness to learn

Job description

Food & Beverage Team Member (4 positions) – Henley-on-Thames

The National Trust is renowned for its food and hospitality.

We run 185 cafes, tea-rooms and restaurants all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Member.

In this role, you’d be making a real difference to the work of the National Trust, as well as helping to give people a memorable day out.

This location is in a rural area, so please think about how you’d get here for work, before applying for the job.

Recruitment Policy

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

Contract Details

• Contract type: This is a zero-hour contract, meaning we can’t guarantee a set number of hours each week.
• While we aim to provide a consistent work pattern, flexibility is needed as schedules may change based on business needs.
• We’ll try to give as much notice as possible.
• The role includes weekends and Bank Holidays but does not require evening or split shifts.
• Contract duration: Permanent
• Hours / Working pattern: Shift pattern can be anything between 9am till 5:30pm Monday‑Sunday depending on availability and demand.
• Salary: £12.25 per hour
• Interview date: TBC
• For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like to Work Here

We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance.

Please read our package, below, to see what benefits we offer you.

To find out more about what it’s like to work in a food and beverage team for the National Trust, click here to watch our video.

Benefits

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.

What You'll Be Doing

As a Team Member, your main focus will be front of house, dealing directly with people.

You’ll welcome and look after everyone who comes to the caf.

With your love of working with people, your ‘can-do’ attitude and your desire to provide an outstanding service, you’ll be making sure everyone has an enjoyable time.

This is a lively business that’s constantly on the go, so teamwork and adaptability are crucial.

You’ll be keen to understand what people want, to help them and to make recommendations.

You’ll always keep the standards of food and drink preparation and presentation high.

Using your excellent eye for detail, you’ll make sure all displays and signs are accurate and looking good.

At times, you may need to help the kitchen team with preparing food.

We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role.

You can sign up for further professional training and development if you wish.

You can view the full role profile for this role in the document attached.

You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who We're Looking For

No experience is needed, but we’d love to hear from you if you’re :

happy to work in a team or on your own initiative.

a people person, who cares about giving great service.

enthusiastic and willing to learn.

The Package

The National Trust has the motto ‘For everyone, for ever’ at its heart.

We’re working hard to create an inclusive culture, where everyone feels they belong.

It’s important that our people reflect and represent the diversity of the communities and audiences we serve.

We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.