Food & Beverage Team Member

Fiskars Group; Barlaston; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

Free onsite gym

Weekly tips on top of hourly pay

Flexible holidays

Free onsite parking

Staff discounts

Pension scheme

Employee Assistance Programme

Job summary

World of Wedgwood in Barlaston, Stoke-on-Trent, is hiring a Food & Beverage Team Member for the Wedgwood Tea Room. This part-time role involves welcoming guests, delivering excellent service, and contributing to a luxury guest experience within a iconic British brand environment.

Reporting to the Restaurant Manager, you’ll join a friendly team, support events and bookings, and help maintain a polished, inviting setting.

Qualifications

• Experience in hospitality or customer service preferred.
• Able to communicate clearly and warmly with guests.
• Detail-oriented and comfortable using technology/booking systems.

Responsibilities

• Welcome guests with a friendly approach and provide excellent service.
• Maintain high standards of service and presentation aligned with the Wedgwood brand.
• Support events, conferences, and activities across the site; assist with bookings and inquiries.
• Create a welcoming, professional environment and work well as part of a team.

Skills

Hospitality experience

Customer service

Team player

Friendly demeanor

Job description

At Fiskars Group we are unified and driven by our common purpose: pioneering design to make the everyday extraordinary. Join our team and seize the extraordinary opportunity to influence the everyday!Food & Beverage Team Member – Wedgwood Tea RoomJoin us at the iconic World of Wedgwood!We’re looking for a friendly, enthusiastic Food & Beverage Team Member to join our team in the beautiful and iconic Wedgwood Tea Room at our award-winning visitor destination, World of Wedgwood in Barlaston, Stoke-on-Trent.Home to one of Britain’s most prestigious ceramics brands, World of Wedgwood is a unique place to work. With exciting events, conferences, new facilities and activities continuing to grow across the site, there’s always something happening.As a Food & Beverage Team Member, you’ll play an important part in creating the ultimate luxury experience for our guests. Reporting to the Restaurant Manager, you’ll be one of the friendly faces welcoming visitors, providing exceptional service and helping to make their time with us truly memorable.What you’ll be doing:Welcoming and looking after our guests with a warm, friendly approachDelivering the high standards of service associated with the Wedgwood brandBuilding positive relationships with guests and creating a memorable experienceSupporting exciting events, conferences and activities across the siteAssisting with bookings and general enquiresHelping to maintain a welcoming, professional and beautifully presented environmentWhat we’re looking for:You don’t need to have worked in a luxury environment before – what matters most to us is your enthusiasm, personality and passion for great customer service.Ideally, you’ll have previous hospitality experience, but we’re also happy to hear from quick learners who are keen to develop their skills.You’ll be:Friendly, confident and enthusiastic when meeting and welcoming guestsPassionate about providing excellent customer serviceWell presented, professional and attentive to detailA great communicator who enjoys working as part of a teamComfortable using technology, or confident in learning systems such as Collins & HospitalityPositive, flexible and someone with a genuine ‘can-do’ attitudeWhat we can offer youWorking at World of Wedgwood means becoming part of a unique destination and an iconic British brand, while enjoying a range of benefits, including:Free onsite gym, available 24/7Weekly tips on top of your hourly payFlexible holidaysSociable working hoursFree onsite parkingStaff discounts across World of Wedgwood and the wider Fiskars Group brand portfolioPension schemeEmployee Assistance ProgrammeThe opportunity to work in a beautiful, inspiring and growing visitor destinationA friendly and sociable team environmentThe roleThis is a fixed-term, part-time position until 3rd January 2027, working 12 hours per week over 2 days, predominantly Saturday and Sunday.Occasional evening work may be required, with prior arrangement.Location: World of Wedgwood, Barlaston, Stoke-on-Trent – just 5 minutes from Trentham.If you’re looking for a sociable part-time role where you can meet people, develop your hospitality skills and be part of something truly special, we’d love to hear from you.Last day of application:2026-09-27*****At Fiskars Group, we value providing benefits that matter to you and cater to our diverse global workforce, no matter where you are in the world. While benefits may vary based on location, here are some of the incredible offerings you can expect when joining our team:Competitive Compensation: We ensure that our employees are fairly compensated based on industry standards and local market factors.Health and Wellness: Your well-being matters to us, no matter where you are. We offer various health and well-being focused programs like onsite gym and cycle to work scheme.Employee Support: Life happens, and we’re here to support you. We offer employee assistance programs and resources to address local needs, offering confidential counseling, financial guidance, and other valuable support services.Work-Life Balance: We understand the need for balance in your life. Our paid time off plans and flexible work arrangements and policies are designed to accommodate local customs and personal commitments, enabling you to thrive in both your professional and personal life.Professional Development: We believe in nurturing talent and supporting professional growth. Through training programs, skill development initiatives and learning resources, we empower our employees to reach their full potential.Future Planning: We care about your future. We offer pension plan contributions (both company and employee contribute) providing you with financial security in your post-work yearsInclusive and Diverse Environment: We value diversity and promote inclusivity. Join a workplace where your unique background and perspectives are celebrated, fostering collaboration and respect across all our markets.Recognition and Rewards: We believe in celebrating and recognizing the contributions of our employees worldwide. Our recognition programs are designed to acknowledge exceptional performance and achievements, ensuring that your efforts are celebrated and valued.Employee Discounts: We want to ensure our team members make each day the extraordinary with use of our products and offer product discounts across our brands.Other benefits: Free onsite parkingPlease note that specific benefits may vary based on local regulations, market conditions, and other factors. We are committed to providing competitive and meaningful benefits to our employees in every market we operate.*****Pioneering design to make the everyday extraordinaryFiskars Group (FSKRS, Nasdaq Helsinki) is the global home of design-driven brands for indoor and outdoor living. Since 1649, we have designed products of timeless, purposeful, and functional beauty, while driving innovation and sustainable growth. In 2025, Fiskars Group’s global net sales were EUR 1.1 billion, and we had approximately 6,600 employees. We have two Business Areas (BA), Vita and Fiskars.BA Vita offers products in the high-end homeware segment as well as fine branded jewelry. Its desirable brands include Georg Jensen, Royal Copenhagen, Wedgwood, Moomin Arabia, Iittala and Waterford. In 2025, BA Vita’s reported net sales were EUR 613 million, and it had approximately 5,000 employees.BA Fiskars offers functional innovations in the gardening and outdoor categories, in addition to the scissors and creating, as well as cooking categories. The brands include Fiskars and Gerber. In 2025, BA Fiskars’ net sales were EUR 522 million, and it had approximately 1,300 employees.Read more: fiskarsgroup.com