Food & Beverage Team Leader

National Trust; Sheffield; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Pension up to 10%

Free entry to National Trust places

Rental deposit loan

Season ticket loan

EV car lease

Perks at work discounts

Holiday allowance 32 days + purchase

Flexible working

Employee assistance programme

Free parking

Job summary

The National Trust is seeking a Food and Beverage Team Leader at Longshaw Estate in Sheffield. You will oversee front-of-house service, supervise inductions, and support the management team to deliver excellent guest experiences in a busy cafe environment.

No prior experience is required, but you should be a strong team player, highly organised, and confident handling a range of situations including complaints. Training in allergens and food safety is provided.

Qualifications

• No experience required, but focus on giving great service to guests.
• Able to lead and support a team and develop colleagues.
• Well-organised and adaptable to busy front-of-house environments.
• Comfortable handling a variety of situations, including complaints.

Responsibilities

• Provide day-to-day leadership to the front-of-house team.
• Ensure consistent, high-quality service and accurate displays.
• Supervise induction and training of new staff and signpost allergens and safety training.
• Help kitchen as needed and support a smooth cafe operation.

Skills

Customer service

Team leadership

Organised

Complaint handling

Willing to learn

Job description

Summary The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

Summary The National Trust is renowned for its food and hospitality. We run 185 cafes all over England, Wales and Northern Ireland, and we'd love you to join us.

We’re looking for a Food and Beverage Team Leader to join us. Because we are in a rural area, please think about how you’d be able to get here for work, before applying for the job.

Benefits: We want to help you look after the things that matter to you, such as saving for your future, getting a discount on your weekly shop, or encouraging you to find a work-life balance. Please read our package, below, to see what benefits we offer you.

Hours: 37.5 per week, including weekends and holidays.

Salary: £25,837.50 per annum.

Duration: Permanent.

Interview date: 29th & 30th October 2026.

Potential start date: ASAP

For this role, you’ll need to complete our online assessment instead of using a C.V. or online application form. This will help us understand more about your strengths and give you more information on the role.

What It's Like To Work Here The café at Longshaw welcomes hundreds of thousands of visitors each year, serving home-made bakes, hearty pies and local scoop ice cream to ramblers, cyclists, dog walkers, families and everyone in between. We invested in the building 5 years ago, hit our first £1m sales last year and continue to grow. Due to internal promotion, we’re now looking for a Team Leader to support the management team in the smooth running of the front of house. From scooping ice cream, crafting lattes or inducting new team members- it's fast paced and hard work, but with no late nights and a beautiful Peak District location, the Longshaw Estate is a lovely place to work.

What You'll Be Doing As a Team Leader, you’ll be giving day-to-day support to your team, to make sure they’re consistently giving great service to everyone who comes to the café. This is a busy, lively place to work, so you’ll need to be adaptable. Your focus will be front of house, dealing directly with people and serving them food and drink. Crucial to this role will be your love of working with people, your positive ‘can-do’ attitude and your desire to provide an outstanding service. Using your excellent eye for detail, you’ll make sure all displays and signs are accurate, and that the food is looking good. At times, you may need to help the kitchen team with preparing food. You’ll also be supervising the induction and training of colleagues, to help build a team that’s dedicated to great service and to giving people a day to remember. We’ll give you an induction that fits the job, and training in allergens and food safety, plus any mentoring needed to help you in your role. You can sign up for further professional training and development if you wish. You can view the full role profile for this role in the document attached. You don't need to have all of the knowledge, skills and experience listed in the role profile; this is just to provide a full picture of what’s possible in this role.

Who We're Looking For No experience is needed, but we’d love to hear from you if you’re:

• focused on giving great service to everyone you meet
• a team player, but also happy to work on your own initiative
• well-organised and adaptable
• ability to lead, support and develop a team
• confident dealing with a variety of situations including complaints
• willing to learn new skills.

The package The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

National Trust place Longshaw Estate, Longshaw, Sheffield, S11 7TZ

Documents Food & Beverage Team Leader - A2.pdf

Requirements Compliance.Eligibility to Work in the UK

Additional information

Closing Date: 25 October 2026

Equal Opportunities Statement The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.