Food & Beverage Supervisor

Bespoke Hotels; Ullapool; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Live-in accommodation

Meals on duty

Staff discounts

Ongoing training and development

Career progression

Competitive salary

Gratuities included

Job summary

Bespoke Hotels is seeking a proactive Food & Beverage Supervisor to lead the daily operations of our restaurant, bar, breakfast service and café in the Scottish Highlands. The role involves supervising, training, and ensuring guest satisfaction in a fast-paced setting.

You will cover breakfast, lunch, and dinner with occasional café shifts, acting as a key holder to open/close departments and support senior management in their absence.

Qualifications

• Previous supervisory experience in hospitality or F&B.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal abilities.
• Ability to stay calm and organized in busy settings.
• Flexible shifts, including weekends and holidays.
• Good knowledge of food hygiene and safety standards.
• Personal Licence qualification would be advantageous but not essential.

Responsibilities

• Supervise daily operation of restaurant, bar, breakfast service, and café.
• Lead and motivate team to deliver excellent service.
• Ensure guests receive warm, professional experience.
• Open and close departments as key holder.
• Assist with staff training and development.
• Monitor service standards and maintain cleanliness and presentation.
• Handle guest enquiries and feedback professionally.
• Ensure compliance with food safety, licensing, health and safety, and company policies.
• Assist with stock control, ordering, and cash handling.
• Support other departments to ensure smooth hotel operations.

Skills

Leadership

Customer service

Communication

Hospitality

Flexibility

Education

hospitality experience

Job description

Location: Scottish Highlands

Employment Type: Full-Time, Permanent

Accommodation: Live-in accommodation available

About The Role

We are seeking an enthusiastic and experienced Food & Beverage Supervisor to join our hospitality team. This is a hands‑on supervisory role within our hotel, supporting the day‑to‑day operation of the restaurant, bar, breakfast service, and café. The successful candidate will be passionate about delivering exceptional guest experiences and leading by example in a fast‑paced hospitality environment.

This position involves a variety of shifts, including breakfast, lunch, and evening dinner service, with occasional café cover when required.

As a key holder, you will be trusted with opening and closing procedures and ensuring the smooth running of the department in the absence of senior management.

Key Responsibilities

• Supervise and support the daily operation of the restaurant, bar, breakfast service, and café.
• Lead, motivate, and assist team members to deliver excellent customer service.
• Ensure guests receive a warm, friendly, and professional experience at all times.
• Open and close departments in line with hotel procedures as a designated key holder.
• Assist with staff training, induction, and development.
• Monitor service standards and maintain a high level of cleanliness and presentation.
• Handle guest enquiries, feedback, and complaints professionally.
• Ensure compliance with food safety, licensing, health and safety, and company policies.
• Assist with stock control, ordering, and cash handling procedures.
• Support other departments when required to ensure smooth hotel operations.

What We're Looking For

• Previous supervisory experience within hospitality, food and beverage, hotel, restaurant, or bar operations.
• Strong leadership and communication skills.
• Excellent customer service and interpersonal abilities.
• Ability to remain calm and organised in a busy environment.
• Flexible approach to working varied shifts, including weekends and holidays.
• Good knowledge of food hygiene and health and safety standards.
• Personal Licence qualification would be advantageous but is not essential.

What We Offer

• Competitive salary.
• Share of gratuities/tips.
• Live-in accommodation available.
• Meals on duty.
• Staff discounts.
• Ongoing training and development opportunities.
• Opportunities for career progression within a growing hospitality business.

Working Hours

This Role Operates On a Rota Basis And Includes

• Early breakfast shifts.
• Daytime café and food service shifts.
• Evening and dinner service shifts.
• Weekend and holiday working as required.

If you are a motivated hospitality professional looking to take the next step in your career and become part of a welcoming hotel team in one of Scotland's most beautiful locations, we would love to hear from you.