Food & Beverage Supervisor

English Heritage; London; On-site; GBP 27,000 - 32,000; Full time

Job summary

Join a passionate team at a renowned heritage charity as a Food & Beverage Supervisor at Kenwood House. This role focuses on delivering exceptional customer service while supervising a dedicated team. You will engage with the local community and ensure the safety of the site and its assets. The position offers a unique opportunity to work in a historic setting, with a commitment to inclusivity and wellbeing. With a focus on career progression and generous benefits, this is a fantastic chance to make a meaningful impact in the heritage sector.

Benefits

Career progression opportunities

Subscriptions to professional bodies

Free access to all English Heritage sites

25% discount in shops and cafes

Enhanced parental leave

25 days holiday plus Bank Holidays

Matched pension contributions

Flexible hours

Qualifications

• Experience in providing excellent customer service in hospitality.
• Strong supervisory skills and ability to work independently.

Responsibilities

• Supervise and train food and beverage assistants.
• Engage with the local community regarding site activities.
• Ensure safety and security of the site.

Skills

Customer Service

Staff Supervision

Organizational Skills

Communication Skills

Job description

Job Title

Food & Beverage Supervisor

Location: Kenwood House, Hampstead, London, NW3 7JR

Salary: from £27,608 p.a. / 36 hours per week / permanent

Job Type: Permanent

Ref: 15748

Would you like to work for the charity that cares for hundreds of historic sites in every corner of England? We are looking for 2 Food and Beverage Supervisors to join us at Kenwood House. No history background? No problem. What is important to us is a passion for people and excellent customer service.

You will enjoy working with others as part of a team and understand what makes excellent customer service to deliver great quality through our food and unique settings.

You'll be optimising every opportunity to generate income for the food and beverage department, supervising the food and beverage assistants team with training and coaching. You'll also be involved in engaging the local community with what's happening on site as well as ensuring that the site itself and its assets are safe and secure.

Responsibilities:

1. Supervise and train the food and beverage assistants.
2. Engage with the local community regarding site activities.
3. Ensure safety and security of the site and its assets.
4. Provide excellent customer service in a hospitality setting.
5. Demonstrate exceptional organisational skills and clear communication.

Minimum Requirements:

We are looking for someone who can bring their experience of providing excellent customer service in a hospitality setting and strong staff supervisory skills as well as being able to work independently.

If you would like to talk to us before you apply, e.g. about workplace adjustments or working patterns, please contact Ilaria Cannava, Assistant F&B Manager via [e-mail]. No agencies please.

Benefits include:

• The opportunity to progress your career within the heritage sector.
• Subscriptions to professional bodies.
• Free access to all English Heritage sites for you and up to 6 friends / family members.
• 25% discount in our shops and cafes.
• Enhanced Maternity/Paternity/Shared Parental leave.
• 25 days holiday plus Bank Holidays pro rata rising to 28 days after 3 years, with the option to buy additional leave.
• Matched pension contributions up to a maximum of 10% which can be paid via salary exchange or salary deduction.
• Flexible hours.

Everybody's welcome at English Heritage. We are committed to making sure that English Heritage is an equitable, diverse and inclusive place to work.

We take wellbeing seriously. We are committed to ensuring everyone feels safe at work and can carry out their role.

You will need to refer to the following documents when completing your application.